Customer Success Manager – APAC

🔥 16 hours ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Browzwear

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

👗 Fashion

💰 Series A on 2021-08

Consulting • Marketing • Fashion

Browzwear is a pioneer in the fashion industry, providing innovative 3D apparel solutions that align and accelerate digital workflows, from sketch to store. Trusted by over 1000 apparel brands and manufacturers, Browzwear transforms traditional physical processes into efficient, collaborative digital workflows. Their tools—VStitcher, Stylezone, FAB, Lotta, and their Open Platform—enable technical designers and supply chain stakeholders to work on a digital twin of garments, facilitating trusted fits and consistent product development. With support resources like Browzwear University and a global presence, Browzwear is at the forefront of the digital transformation in fashion.

📋 Description

• Ensure new customers have a seamless onboarding process • Arrange training sessions to educate customers on software capabilities and best practices • Build and maintain strong relationships with key stakeholders as the primary point of contact • Develop and execute customer success plans tailored to each client’s business goals • Review account health, usage data, and feedback to identify growth and optimization opportunities • Encourage adoption and value realization through industry best practices and knowledge sharing • Drive business transformation, workflow optimization, and adoption of digital-first workflows • Align software adoption and expansion with customer business outcomes and measure delivery of those outcomes • Monitor customer usage and engagement metrics • Address barriers to adoption through targeted interventions • Drive change management and digital transformation enablement • Collaborate with Sales and Account Management to secure renewals and identify upsell opportunities • Present value-driven ROI cases demonstrating the platform’s business impact • Provide customer feedback to Product, Engineering, and Customer Success teams • Advocate for customer needs in product roadmap priorities • Resolve customer issues and coordinate cross-functional resources for complex challenges • Track KPIs including retention, net revenue retention, time to value, adoption, satisfaction, NPS, and expansion revenue

🎯 Requirements

• Bachelor’s degree in Business, Fashion Design, Engineering, or a related field • 5+ years in Customer Success, Account Management, or a related role in SaaS or engagement management in a top-tier consulting firm • Demonstrated ability to drive customer retention by proactively managing account health, adoption, and satisfaction to support successful renewals and expansions • Ability to translate technology into business value and ROI-driven narratives • Experience in the fashion or apparel industry is highly desirable • Excellent interpersonal, communication, and negotiation skills • Analytical mindset with the ability to interpret data and drive action • Proficient in using CRM tools and analytics platforms • Comfort working across global, cross-functional teams in a fast-paced environment • Fluency in spoken and written English is mandatory; additional languages are welcome

🏖️ Benefits

• Remote work arrangement • Full-time employment