Customer Success Manager

🔥 1 minute ago

🌐 Germany, Austria – Remote

🇩🇪 Germany – Remote 🇦🇹 Austria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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• No salary listed.

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BRYTER

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

BRYTER is a no-code platform that empowers legal and compliance teams to leverage AI for efficient workflow automation. The company provides tools for AI-powered contract review, document automation, data extraction, and compliance management. With solutions tailored for law firms and corporate legal departments, BRYTER helps automate and streamline legal processes, reducing time spent on repetitive tasks by up to 90% and improving overall productivity. Their platform is customizable and integrates seamlessly with existing systems, offering a comprehensive solution for legal innovation and regulatory compliance challenges.

📋 Description

• Ensure every BEAMON customer gets value and grows with the company • Set adoption pace with customers and guide firm-wide roll-outs • Help lawyers begin using BEAMON and make complex AI functionality simple and valuable • Conduct onboarding, webinars, training sessions and share best practices • Monitor usage patterns and identify users who are stuck or at risk of churning • Solve technical issues and explain fixes to lawyers and engineers • Build customer relationships and identify renewal and expansion opportunities • Bring customer feedback to the Product team and help shape future development • Develop and share best practices across the team • Own customer adoption, retention and expansion KPIs • Work closely with Product & Engineering, Sales and Marketing • Report to Adriaan Storme • Travel to customers and events as required

🎯 Requirements

• Experience or touchpoints in the legal or legal tech industry • A degree in business, law, computer science or a related field • Ability to explain technical issues to engineers and non-technical lawyers • Patient and empathetic under pressure • Already use AI in daily work • Comfortable working in a fast-paced startup environment with uncertainty • Cross-functional teamwork and ability to build trust quickly • Native or near-native German • Highly fluent English • Based in Germany or Austria • Nice-to-have: experience in customer success, support or enablement in legal tech • Nice-to-have: experience rolling out AI software • Nice-to-have: familiarity with Userpilot, Pendo or similar tools • Nice-to-have: experience running webinars or trainings • Nice-to-have: startup and remote work experience

🏖️ Benefits

• 30 vacation days • Wellhub • JobRad • Generous work-from-home allowance • Paid parental leave • Hands-on experience with LLMs, RAG and the latest in legal AI • Team offsites across Europe • Remote-first/flexible work arrangements • Work-from-home stipend • In-person get-together twice per year

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