Senior Customer Success Manager – DACH

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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bookingkit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

✈️ Travel

🏨 Hospitality

💰 Venture Round - bookingkit on 2023-06

Consulting • Travel • Hospitality

bookingkit is a Berlin-based company that builds software to digitize and manage bookings for tours, activities and attractions across Europe. The company provides a SaaS platform aimed at helping operators streamline reservations, partnerships and customer experience, while supporting growth through integrations and marketplace-like partnerships. bookingkit emphasizes a collaborative, growth-oriented work culture and serves other businesses in the travel and leisure sector.

📋 Description

• Own a dedicated portfolio of Mid-market and Enterprise accounts • Act as a strategic partner by connecting customer goals to the full value of the bookingkit platform • Drive adoption of new AI features and guide customers through related change management • Retain and grow the portfolio through complex renewal conversations with at-risk accounts • Conduct proactive health checks to identify risks and opportunities • Reactivate dormant customers who have signed but are not currently selling • Roll out a repeatable growth playbook across the portfolio • Set up, manage, and enforce mutual action plans with customers • Navigate complex, multi-stakeholder customer environments • Drive customer sales through bookingkit and measure success through Net Retention Rate and overall retention

🎯 Requirements

• Proven experience of 2–3 years managing a portfolio of Enterprise customers • Experience leading retention conversations • Ability to communicate clearly across complex buying centers • Deep familiarity with value plans from day one • Strong project management skills • Data-driven approach, with success plans tied directly to customer business outcomes • Comfortable making the case for change with C-Level executives • Ability to drive customers to commitment and quantify value • Experience using data to drive expansion or renewals • Proven track record of owning an NRR or commercial expansion target for a portfolio • Strong AI fluency and active use of AI, automation, and agentic workflows • Fluent German in speaking and writing • Sufficient time-zone overlap for remote work from Europe

🏖️ Benefits

• 100% remote work setup, with the option to join colleagues in the Berlin office • Mobile Work Abroad policy allowing work from almost anywhere in the world for up to 5 months in the year • 28 vacation days per year, increasing by one day each anniversary up to 31 days • Public transportation subsidy covering more than 50% of public transportation costs in Germany • Subsidized Urban Sports Club memberships (more than 40%) and 100% subsidized Wellhub memberships in Germany • Annual private travel subsidy of up to €156 • INTOURA corporate discounts, including free tickets, 2-for-1 deals, and discounts across Berlin attractions, theaters, and tours • Flat communication culture with open communication and accessibility between teams and leads • Regular BBQs in Berlin, summer and winter events, and reunions with former employees • Airport/train office day for working during travel when unable to take calls • Extra charity day of leave • 10 days of paid leave for child sickness

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