Senior Customer Success Manager

🔥 24 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Sowelo Consulting sp. z o.o. sp. k.

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Sowelo Consulting sp. z o. o. sp. k. is a recruitment consulting firm based in Krakow, Poland, established in 2007. It specializes in providing tailored recruitment solutions including Recruitment Process Outsourcing (RPO), Executive Search, and IT Contracting across various sectors such as IT/Telco, Renewable Energy, and Finance. The company offers services like Talent Market Mapping, Recruitment Process Assessment, and Employer Branding to enhance recruitment efficiency and attract potential employees, clients, and investors. With a large database and a focus on strategic recruitment consulting, Sowelo Consulting helps businesses find skilled professionals to enhance their workforce.

📋 Description

• Build and maintain strong relationships with decision-makers and stakeholders • Identify customer goals, challenges, and needs to recommend appropriate upsell opportunities • Drive product value and adoption to support future upselling initiatives • Conduct regular customer check-ins to evaluate satisfaction, resolve concerns, and identify growth or improvement areas • Manage a portfolio of 15–25 enterprise and multiproduct accounts • Monitor and address risks to account retention • Track and report customer health, satisfaction, product usage, and other KPIs • Share actionable insights with internal teams and customers • Identify opportunities to expand customer wallet share through analysis of customer needs, business goals, and product utilization • Meet retention and expansion targets using consultative sales strategies • Communicate product and service value in alignment with customer business objectives • Lead account teams by coordinating internal stakeholders to address customer challenges and achieve shared goals

🎯 Requirements

• Minimum of 6 years of experience in customer success, account management, or strategic consulting roles within customer-facing capacities • Proven expertise in addressing and supporting complex and strategic enterprise customer requirements • Experience in SaaS or a retail-related background • Demonstrated success in consistently achieving and exceeding targets • Adept at building strong relationships and establishing trust with customer stakeholders to drive desired outcomes • Exceptional listening skills with the ability to comprehend, articulate, and resolve complex issues for both technical and non-technical audiences • Strong analytical abilities, utilizing customer data to inform decisions, drive results, and provide actionable recommendations • Fluent in spoken and written German and English

🏖️ Benefits

• Fully remote role • Opportunity to drive the digital transformation of the supply chain industry • Work for a company combining innovation with corporate social responsibility • Global brand involvement in customer-centric projects

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume