Customer Success Manager

🔥 16 minutes ago

🇩🇪 Germany – Remote

💵 €45k - €55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ProviPanda GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

ProviPanda GmbH is an AI-driven recruitment platform and mobile app based in the DACH region that helps companies find, screen and hire verified sales professionals quickly and cost-effectively. The service combines applicant management, an integrated applicant-CRM, in-app chat and 1‑click video interviews, push notifications and a strict multi-stage screening process to deliver prequalified sales talent. ProviPanda is offered as a subscription (no placement fees) and targets businesses that need to scale sales teams with vetted commission-based or salaried salespeople.

📋 Description

• Conduct customer onboarding sessions and regular check-ins • Resolve customer issues in Support and Customer Success and follow them through to resolution • Serve as the primary point of contact for all customer matters outside of Sales • Take ownership of escalations and handle challenging customer situations with confidence • Independently make decisions regarding refunds, goodwill cases, and payment matters in Stripe • Build long-term customer relationships and expand accounts together with the Sales team • Identify upsell opportunities during customer conversations and refer them strategically to Sales • Act as the central point of contact for more than 200 active customers in day-to-day operations

🎯 Requirements

• You are customer-focused, solution-oriented, and take ownership of your customers’ issues • You are highly resilient under pressure and remain composed during busy periods • You have strong interpersonal skills, especially when dealing with challenging situations • You can identify genuine potential and distinguish high-value A customers from lower-value C customers • You have good judgment about when to offer goodwill and when not to • You are a quick learner with a good technical understanding • You can quickly learn tools such as Stripe, Intercom, Slack, and Claude • You are excited about startups, execution, and continuous improvement • Sales experience is a plus, but not required • Many years of Customer Success experience are not required

🏖️ Benefits

• Permanent employment contract • 24 days of annual leave • Remote-first setup • Above-average salary • Performance-based bonuses for upselling and expanding existing customer accounts • Modern Apple equipment • A steep learning curve and clear opportunities for professional growth • Flat hierarchies and close, direct collaboration with the executive team • 40 hours per week • Probationary period: 6 months

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