Enterprise Customer Success Manager

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Partner with top customers after implementation to understand their fleets and challenges • Advise customers on customizing Samsara’s Connected Operations IoT platform • Serve as a long-term customer partner • Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product • Ensure customers improve the safety, efficiency, and sustainability of their operations • Create joint success plans defining customer objectives, metrics, timelines, and barriers • Lead executive business reviews with customer decision-makers and Samsara executive leadership • Conduct customer workshops and recommend workflow changes • Explain Samsara platform capabilities to businesses across field services, utilities, transportation, school buses, and other industries • Mentor Customer Success and Support teams • Champion and embed Samsara’s cultural principles as the company scales globally • Travel to customer sites in Germany, the Netherlands, and the United Kingdom up to 20% of the time, potentially including overnight stays

🎯 Requirements

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role • Enterprise SaaS experience preferred • Strong priority management and high emotional intelligence • Experience supporting or working with technical products • Strong problem-solving skills and solutions-oriented approach • Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and software users • Initiative and ability to thrive in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues • Bachelor’s degree from a 4-year institution • Fluency in German required • Experience serving and supporting large-scale business solutions at Fortune 500 companies preferred • Strong bias for action and high standards preferred

🏖️ Benefits

• Above-market total compensation combining base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model with remote work support • Opportunities for autonomy, career development, and professional growth • Global team collaboration and support

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