Pharmacy Support Specialist

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🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Bon Secours Mercy Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

⚕️ Healthcare Insurance

Healthcare Insurance

Bon Secours Mercy Health is a leading health care organization committed to transforming health care delivery and services through strategic innovation and compassionate care. Operating hospitals and clinical sites in the U. S. and Ireland, the organization focuses on extending health care access, improving patient outcomes, and enhancing value through emerging technologies and strategic partnerships. With a commitment to service and stewardship, Bon Secours Mercy Health also prioritizes enhancing the quality of life for underserved communities while advocating for sustainability. The organization’s initiatives include digital innovation, diversified growth through investments and partnerships, and providing high-value care across its core clinical operations.

📋 Description

• Support the Ambulatory clinical pharmacy team by performing outreach to patients to help close care gaps and ensure evidence-based, quality patient care • Perform outbound telephonic outreach to patients • Independently triage outreach based on multiple moving projects and requests from multiple clinical pharmacists for support • Answer inbound patient line and questions, triaging concerns to pharmacy team as appropriate • Convey messages clearly to patients while effectively interpreting and answering patient questions and concerns • Escalate patients appropriately based on algorithms and key words, triaging calls with high-quality patient care • Provide excellent customer service • Utilize data to triage patient outreach based on protocol and workflow • Sort, filter and analyze patient data on Microsoft Excel spreadsheets with minimal supervision • Document triage data on spreadsheets and provide reports to supervisor • Complete chart review and documentation in Epic, reviewing key elements in the Electronic Medical Record • Operate and run daily working reports in Epic, providing clerical support and general office support as assigned • Interact with patients and healthcare professionals effectively to communicate, answer questions, and triage patient-care issues

🎯 Requirements

• Medical Assistant, LPN, Pharmacy Technician or other community health worker certification (preferred) • Certification in Excel or other data tools (preferred) • High School Diploma or GED (required) • Completion of ASHP/ACPE tech training program - or - pharmacy technician training via Armed Forces/Veterans Affairs - or respective state department approved career tech high school program (preferred) • 2 years of health care experience (preferred) • Experience with health-care systems, data analysis, and medication name and indications (preferred)

🏖️ Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support