Customer Success Tax Expert

🔥 8 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BuchhaltungsButler

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

☁️ SaaS

💸 Finance

SaaS • Finance

BuchhaltungsButler is a cloud-based accounting and bookkeeping SaaS that automates financial workflows for small and growing businesses, freelancers, e‑commerce merchants, associations and tax advisors. The platform provides automated receipt capture and matching, bank and marketplace integrations, GoBD- and GDPR-compliant storage in German data centers, dashboards and reporting, DATEV export and a white‑label option for resellers. It emphasizes high automation, security, and easy collaboration with tax professionals to reduce bookkeeping time and streamline monthly and annual financial processes.

📋 Description

• Conduct demo calls and actively understand the needs of customers in the e-commerce and SaaS sectors • Derive appropriate solutions from customer needs • Independently handle support tickets and find fast, customer-focused solutions • Work closely with the Onboarding and Automation teams to ensure customer satisfaction • Continuously develop and improve solutions • Create blog articles, templates, and help pages • Support the implementation of the AI and content strategy

🎯 Requirements

• Experience in financial accounting or a strong understanding of tax-related processes • Experience in direct customer interaction, ideally in a SaaS environment • Strong understanding of customer needs • Ability to define, track, and achieve realistic goals and KPIs • Excellent written and spoken German and English communication skills • Proficiency in Zendesk, Confluence, Slack, Google Workspace, or similar systems

🏖️ Benefits

• Onboarding program • Ongoing mentoring • Continuous professional development opportunities • Regular development reviews • Annual professional development budget • No dress code • Team dinners • Sports programs • After-work drinks • Regular company offsites • Remote-first work environment or office directly at Ostbahnhof with a balcony and views of the Spree • Flexible organization of working hours and location • Attractive compensation package • 30 days of vacation