Customer Success Manager – IT Service Desk

Job not on LinkedIn

🔥 52 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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teccle group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

📣 Marketing

Consulting • Marketing • IT Services

teccle group is a digital transformation partner specializing in IT services for businesses. They offer tailored solutions, ensuring agile and personalized support to clients in navigating their digital journeys. With over 100 specialists, teccle group emphasizes the significance of collaboration and innovative IT solutions to reduce complexity and enhance user experiences.

📋 Description

• Provide personal and operational support to an assigned customer base as part of a small, self-organized team • Take end-to-end responsibility for customer requests in day-to-day operations • Receive and qualify incidents and service requests via ticketing system, telephone, and remote support • Provide 1st- and 2nd-level technical support for Microsoft 365, Windows, user and access rights administration, as well as client and user issues • Communicate with customers throughout the entire ticket lifecycle • Proactively provide updates on status, next steps, and delays • Manage and follow up on tickets • Coordinate more complex IT incidents and service requests with Customer Technical Management, expert teams, and internal departments • Ensure high customer satisfaction by following up on outstanding issues, de-escalating situations, and identifying opportunities for improvement

🎯 Requirements

• Several years of experience in IT support, service desk, or customer service, ideally within an IT systems integrator or managed services environment • Knowledge of Windows 11, Microsoft 365, Microsoft Office, and user and access rights administration • Experience providing remote support using ticketing systems, such as ServiceNow • Basic knowledge of Exchange Online, Microsoft Teams, MFA, and networking and VPN topics • Experience with DATEV or endpoint management is a plus • Service-oriented communication skills and a strong sense of ownership for customer requests • Independent, structured approach to work and the ability to set priorities effectively • Strong ownership mindset • Confident communication skills in German • Based in Germany • Authorization to work in Germany • Fluent German

🏖️ Benefits

• 30 days of vacation • Up to 25 days of working from another EU country • Flexible choice between working from the office and from home • Flexible availability between 8:00 a.m. and 5:00 p.m., coordinated autonomously within the team • Professional certifications • Individual training and development opportunities • Opportunities for personal growth • Collaborative team and welcoming culture • Modern technology and clear structures • Attractive salary • JobRad bicycle leasing program • Company pension scheme • Free counseling through meinEAP, also available to family members • Fair application process and equal opportunities in an inclusive work environment