Customer Success Manager – Aftersales

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carmoto

WebsiteLinkedInAll Job Openings

1 - 10 employees

🚘 Automotive

🏭 Manufacturing

📦 Logistics

Automotive • Manufacturing • Logistics

Carmoto is an online and physical automotive parts retailer and wholesaler that offers mechanical, consumable, electrical, and body components for passenger cars and light commercial vehicles. The company sells both genuine OEM parts and high-quality replacements, serves retail customers and trade buyers, and emphasizes a broad, growing assortment and customer service.

📋 Description

• Serve as the primary point of contact for customers after the sale as part of the Aftersales team • Coordinate communication between customers and dealer partners • Efficiently resolve inquiries and address issues as they arise • Identify potential problems at an early stage and ensure effective resolution • Support the continuous optimization of Aftersales processes • Ensure a positive customer experience and smooth post-sale handling after the vehicle purchase

🎯 Requirements

• Professional experience in a comparable role • Structured, reliable, and independent working style • Ability to oversee multiple cases in parallel • Solution-oriented approach and sustainable problem-solving skills • Enjoy working with diverse teams and ability to mediate between different interests • Confident use of digital tools and new software solutions • Native-level German proficiency • Good English skills are desirable • Experience with cars, mobility, or the automotive sector is a plus, but not required

🏖️ Benefits

• Open, equal-footing communication: Flat hierarchies, short decision-making processes, and a team where your opinion matters. • Steep learning curve: Work with an experienced team, along with professional and personal development opportunities. • Career development opportunities and support in building on your individual strengths • Attractive salary: Fair and performance-based compensation • Modern equipment, digital processes, and a motivated team • Company pension scheme (BAV) • Travel expense allowance