Customer Success Manager – Aftersales

Job not on LinkedIn

🔥 6 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ge&Ko Solutions GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

💸 Finance

☁️ SaaS

Consulting • Finance • SaaS

Ge&Ko Solutions GmbH is a consulting firm based in Hamburg that specializes in tailored solutions for businesses across various areas, including corporate development, controlling, financial and payroll accounting. They support clients by acting as a partner to help enhance business performance, offering services such as Virtual CFO, liquidity management, and personalized consulting. The company emphasizes transparency, open communication, and a customized approach to meet the unique needs of each client, whether a startup or an established enterprise.

📋 Description

• Serve as the central point of contact for customers after the sale in an aftersales capacity • Coordinate communication between customers and dealer partners • Handle and resolve inquiries efficiently • Identify emerging challenges at an early stage and resolve them effectively • Continuously optimize aftersales processes • Work with customers, dealer partners, and internal teams to develop suitable solutions

🎯 Requirements

• Professional experience in a comparable position • Structured, reliable, and independent working style • Ability to manage and maintain an overview of multiple concurrent cases • Solution-oriented approach and commitment to resolving problems sustainably • Enjoy working with a variety of teams • Ability to mediate between differing interests • Confident use of digital tools and new software solutions • Native-level German proficiency • Good English skills are desirable • Experience with cars, mobility, or the automotive industry is preferred but not required

🏖️ Benefits

• Flat hierarchies, short decision-making processes, and a team where your opinion matters • Professional and personal development opportunities • Career development prospects and support in building on your strengths • Fair, performance-based compensation • Modern equipment and digital processes • Company pension scheme • Travel expense allowance