Senior Customer Success Manager

🔥 14 hours ago

🌐 Germany, Finland – Remote

🇩🇪 Germany – Remote 🇫🇮 Finland – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Constructor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $25M Series B - Constructor on 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor is an AI-native, API-first platform that provides product search and discovery solutions optimized for e-commerce. The company offers a commerce reasoning engine and a suite of features — search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery — to help retailers and enterprises deliver personalized discovery experiences across onsite and offsite touchpoints. Constructor positions itself as a specialist in product discovery for both B2C and B2B retail, integrating with existing tech stacks and emphasizing transparent, explainable AI for merchandising and conversion optimization.

📋 Description

• Own the customer journey from project kick-off, launch, adoption, and ongoing value realization, ensuring customers achieve meaningful business outcomes and are delighted with the partnership. • Build trusted relationships across complex enterprise organizations, engaging stakeholders from engineers and data/product teams to ecommerce, digital, product, and technology executives. • Understand customer personas and align technical and business stakeholders around a shared success plan. • Translate technical concepts, product capabilities, and performance data into business value tied to conversion, revenue, customer experience, and operational efficiency. • Plan and lead QBRs and EBRs, communicate measurable impact, facilitate strategic conversations, make recommendations, and align priorities and next steps. • Identify risks, blockers, and changing customer priorities; lead escalations and maintain customer confidence through resolution. • Advocate for customer needs and exercise judgment regarding engineering involvement, prioritization, and alternative solutions. • Use customer insights, performance data, and ecommerce best practices to provide proactive strategic recommendations. • Maintain success plans, stakeholder maps, account documentation, training materials, and agreed actions. • Partner with Account Management to support retention and growth, demonstrate value, strengthen executive relationships, and identify expansion opportunities. • Continuously improve onboarding, integration, and customer-support processes by sharing scalable best practices.

🎯 Requirements

• Based in EMEA, ideally in the DACH region —particularly Germany. Fluency in German is an advantage but not required. • At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role. • Experience working with complex enterprise organizations and building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives. • Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs. • Strong influencing and stakeholder-management skills, including the ability to create momentum and drive progress without direct authority. • Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment. • Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued.

🏖️ Benefits

• A competitive compensation package including stock options • Fully remote team - choose where you live • Work from home stipend • Apple laptops provided for new employees • Training and development budget for every employee, refreshed each year • Parental leave for qualified employees • Work with smart people who will help you grow and make a meaningful impact • Diversity, Equity, and Inclusion at Constructor