Senior Customer Success Advisor

🔥 15 hours ago

🇩🇪 Germany – Remote

💵 €96k - €120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Illumio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $225M Series F on 2021-06

Cybersecurity • Enterprise • SaaS

Illumio is a cybersecurity company specializing in Zero Trust Segmentation to prevent breaches and contain ransomware. Renowned as a leader in Microsegmentation Solutions, the company offers products such as Illumio Core, CloudSecure, and Endpoint, which focus on visualizing communications between workloads and establishing segmentation policies to isolate high-value assets. With a strong presence in industries like Banking, Energy, and Government, Illumio emphasizes cloud security and risk reduction. Recognized by both Forrester and Gartner, Illumio stands out for its innovative approach to cybersecurity.

📋 Description

• Develop cross-functional knowledge spanning IT Security, IT Operations, Infrastructure, and Application Portfolio Management • Partner with Sales, Professional Services, Support, Product Management, Engineering, and the Office of the CTO to drive strategic customer roadmaps • Inspect customer adoption issues and execute plans to improve adoption health • Forecast upcoming renewals and manage the renewal process from start to finish • Partner with Sales to identify expansion opportunities and improve Net Retention Rate • Build trusted-advisor relationships with executive stakeholders and technical customer teams • Establish and document customer definitions of success through quarterly Executive Business Reviews • Build strategic roadmaps defining how customers should consume and adopt Illumio products • Monitor adoption health across the account portfolio • Coordinate cross-functional support to onboard customers quickly and with high quality • Identify product or feature gaps and coordinate responses and delivery timelines with the product team • Capture and document customer use cases and value stories • Report to the Director of Customer Success

🎯 Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role • Ideally, experience in the cybersecurity or enterprise SaaS space • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, as well as day-to-day platform users • Excellent verbal, written, and presentation communication skills • Detail-oriented, able to set priorities, and flexible in an ever-changing environment • Must be authorized to work lawfully in the country for the position • Must address current or future immigration sponsorship requirements

🏖️ Benefits

• Equity opportunities • Commission • Medical, dental, and vision coverage • Health and dependent savings accounts • Life and disability programs • Paid parental leave • Voluntary benefit programs • Company-sponsored wellness program • Wellness reimbursement program • Retirement savings • Paid time off • Paid holidays • Employee incentive program