Customer Success Manager

🔥 4 minutes ago

🌐 Germany, Netherlands, +2 more countries – Remote

🇩🇪 Germany – Remote 🇳🇱 Netherlands – Remote 🇬🇧 United Kingdom – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Propeller

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏗️ Construction

Construction

Propeller is a cloud-based geospatial platform and site command center that consolidates survey data, drone photogrammetry, LiDAR, and machine telematics into a single map for earthworks and site management. The company provides survey-grade capture workflows (PPK, AeroPoints), high-precision processing, add-ons like DirtMate GNSS telematics and AeroPoints ground control, and CAD and design overlays so teams can measure volumes, track progress, monitor machine productivity, and collaborate across the field and office. Propeller is hardware-agnostic, integrates with common construction and survey tools (e. g. , Trimble, Procore, Autodesk), and targets construction, mining, aggregates, and survey/engineering teams for site analytics, reporting, and operational coordination.

📋 Description

• Help a portfolio of EMEA customers get the most from Propeller from onboarding through renewal and expansion • Build trusted customer relationships and help customers use the platform successfully • Drive customer retention, renewal confidence, and expansion of platform usage • Deliver strong onboarding, ongoing success planning, and healthy product adoption • Monitor customer health and identify renewal risks • Support sustainable net expansion through retained customers, upsell opportunities, and deeper decision-maker relationships • Ground commercial conversations in customer needs and Propeller's value • Involve channel partners and dealers where relevant • Conduct business reviews and clarify progress and next steps • Use Gainsight to maintain portfolio health visibility • Share customer insights with Product, Engineering, and Support teams

🎯 Requirements

• Fluent in English plus at least one of French, German, Italian, or Spanish • Based in Germany, the Netherlands, the UK, or Spain • Proven experience managing a customer portfolio across the full lifecycle, from onboarding and adoption through success planning, renewal, and expansion, with responsibility for customer outcomes and commercial results • Experience working with a technical B2B SaaS product or in a similarly technical B2B environment • Comfortable working remotely and collaborating across countries, time zones, and teams • Flexibility and availability to travel for customer needs, customer events, and all EU meetups • Nice to have: experience in construction, mining, or aggregates; previous remote-working experience; hands-on use of AI in day-to-day work; familiarity with HubSpot, Gainsight, or Salesforce

🏖️ Benefits

• Remote working + 3 team meetups a year in great European cities • Employee share options • Professional development benefits and leave • Monthly telephone and/or internet allowance • WFH equipment provided