Partner Success Manager, DACH, CPM/EPM Software

🔥 2 minutes ago

🌐 Germany, Switzerland – Remote

🇩🇪 Germany – Remote 🇨🇭 Switzerland – Remote

💵 €75k - €97.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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OneStream Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🏢 Enterprise

💰 Series B on 2021-04

Software • Finance • Enterprise

OneStream Software is a financial software solutions provider that specializes in streamlining financial consolidation, reporting, and planning processes for businesses. Their platform is designed to enhance organizational efficiency by integrating various financial functions into a single, easily manageable system, thereby enabling businesses to make informed decisions based on real-time financial data.

📋 Description

• Serve as the primary point of contact for implementation partners • Provide technical and functional support and necessary partner resources • Lead regular partner status calls concerning project delivery and concerns • Build and maintain partner relationships to drive successful OneStream implementations • Guide partner health and future planning • Liaise between partners and Support, Remote Consulting, Partner Enablement, Engineering, and Customer Success teams • Escalate delivery timeline concerns and mitigate project risks • Provide input on partner leveling based on implementation experience and skillsets • Drive partners to develop and maintain centers of excellence • Monitor partner-led implementations and support project delivery and success • Review project plans and recommend timeline and go-live improvements • Increase customer satisfaction and adoption through functional enablement • Recommend enablement materials based on customer requirements • Review partner cases and COE utilization • Identify key deliverables for partner success • Develop and deliver Seismic pages with functional information, features, and solution content • Engage partners with online courses, content, and enablement materials • Identify process improvements and develop efficiency strategies • Develop proactive enablement and services to prevent customer escalations • Create SOP documentation and governance frameworks for projects • Conduct gap analysis with Partner Alliances to improve partner processes and project management

🎯 Requirements

• Bachelor’s degree in Accounting, Business, Finance, Information Systems, Mathematics, CIS, or equivalent work experience • Minimum 2 years of experience with project management, stakeholder management, or account management • Minimum 5 years of experience consulting or functional account management for CPM/EPM software implementations • Fluent German and English required • Experience with project, program, or account management • Strong knowledge of financial accounting processes • Ability to diagnose and troubleshoot issues • Ability to manage multiple workstreams and complete them on time • Strong organizational skills and attention to detail • Excellent project and customer service skills • Ability to communicate concise functional guidance and recommendations • Ability to build trust and strong relationships • Ability to deliver difficult feedback regarding implementations and project status • Ability to create project status drafts • Preferred: Master’s degree, professional accounting designation or other relevant certifications • Preferred: SQL, C#, VB.NET, Visual Basic, object-oriented programming • Preferred: experience with scalable and high-performing EPM/CPM products, Azure-based SaaS platforms, telemetry tools, and listed CPM/EPM solutions

🏖️ Benefits

• Vision • Medical • Life • Dental • 401K • Additional variable compensation may apply • Multiple training opportunities • Strong culture and camaraderie • Variety of project work (not industry-specific) • Transparency around corporate structure, salary, and benefits