Senior Customer Success Specialist, SaaS

🔥 8 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DigitalCheckIn

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

<DigitalCheckIn> DigitalCheckIn is a GDPR-compliant SaaS platform that digitizes and secures attendance tracking for education providers, schools, and companies. Participants check in/out via a mobile app by scanning QR codes (with optional checkpoint tablets), while administrators access reporting, exports, and integrations (REST API). The service reduces administrative overhead, produces tamper-evident attendance records stored on ISO/IEC 27001-certified servers in Germany, and includes onboarding and support services.

📋 Description

• Manage SaaS customers throughout their ongoing use of the platform • Conduct onboarding, training, and structured implementation for new customers • Analyze technical and process-related customer issues • Build and optimize help and onboarding structures • Create FAQs, guides, and internal playbooks • Identify recurring issues and translate them into product improvements • Collaborate closely with Product and Development • Test new features from the customer’s perspective • Build scalable Customer Success processes • Act as the liaison between customers, Product, and processes

🎯 Requirements

• Experience in Customer Success, SaaS Support, or a software-related environment • Genuine interest in digital products and processes • Strong technical understanding, particularly of web apps, tools, and system logic • Structured and independent working style • Ability to analyze problems rather than simply solve them • Strong communication skills and clear, concise language • Experience with software and SaaS tools • Understanding of how digital processes work • Ability to understand and navigate complex systems • Experience in SaaS Customer Success or Tech Support is a plus • Experience with onboarding and training is a plus • Interest in product development or automation is a plus • Affinity for AI, such as AI tools, workflows, and automations, is a plus

🏖️ Benefits

• Genuine responsibility beyond simply processing tickets • Direct influence on the product and customer processes • Close collaboration with the founders and Development • Significant opportunity to shape processes and solutions • Modern SaaS environment • Flexible working hours • Remote work available