Customer Success Manager – FinTech, Financial Accounting, DATEV Experience

🔥 15 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BuchhaltungsButler

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

☁️ SaaS

💸 Finance

SaaS • Finance

BuchhaltungsButler is a cloud-based accounting and bookkeeping SaaS that automates financial workflows for small and growing businesses, freelancers, e‑commerce merchants, associations and tax advisors. The platform provides automated receipt capture and matching, bank and marketplace integrations, GoBD- and GDPR-compliant storage in German data centers, dashboards and reporting, DATEV export and a white‑label option for resellers. It emphasizes high automation, security, and easy collaboration with tax professionals to reduce bookkeeping time and streamline monthly and annual financial processes.

📋 Description

• Conduct demo calls using active listening to identify the needs of customers in the e-commerce and SaaS sectors • Develop suitable solutions for customers • Independently handle support tickets and find fast, customer-focused solutions • Work closely with the Onboarding and Automation teams to ensure customer satisfaction • Contribute to the further development of our solutions • Independently create content such as blog articles, templates, and help pages • Support the implementation of the AI and content strategy

🎯 Requirements

• Experience in financial accounting or a strong understanding of tax-related processes • Experience in direct customer contact, ideally in a SaaS environment • Strong ability to identify and understand customer needs • Ability to define, track, and achieve realistic goals and KPIs • Excellent written and spoken German and English • Proficiency with Zendesk, Confluence, Slack, Google Workspace, or similar systems

🏖️ Benefits

• The opportunity to drive projects independently in a dynamic startup and create genuine value for our customers • Regular development discussions and an annual professional development budget • An open company culture with flat hierarchies, no dress code, team dinners, sports activities, after-work drinks, and regular company offsites • Remote-first work or the option to work from our office directly next to Ostbahnhof, featuring a balcony with views of the Spree • Family-friendly flexibility in organizing your working hours and location • An attractive compensation package • 30 days of vacation • Comprehensive onboarding program • Consistent mentoring • Ongoing professional development opportunities