Customer Success Manager – OEM, EMEA

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Evident Scientific

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🏭 Manufacturing

🔬 Science

Healthcare • Manufacturing • Science

Evident Scientific is a company specializing in advanced life science and industrial solutions. Known for creating and distributing microscopes, optical components, and non-destructive testing equipment, they support industries ranging from life sciences to materials science. Evident Scientific is committed to innovation and maintaining high standards in research, inspection, and quality control processes, making the world safer and healthier.

📋 Description

• Serve as the primary commercial contact for established EMEA OEM accounts • Maintain regular touchpoints with customer purchasing, operations, and technical teams • Ensure on-time delivery, fast problem resolution, and high retention • Track purchasing patterns and identify incremental expansion opportunities • Manage quote-to-order conversions and support contract execution • Partner with regional Strategic Account Managers focused on new business development • Handle commercial continuity and transition new business wins into long-term accounts • Collaborate with local Customer Support in Prague, Applications Engineering, Supply Chain, and Operations • Maintain accurate forecasting, customer data, and sales activity tracking within CRM • Connect with clients primarily via phone and video • Attend periodic face-to-face visits, trade shows, and internal team meetings across Europe approximately once every two months • Build and shape the Customer Success framework for OEM in EMEA

🎯 Requirements

• 3 to 7 years in inside sales, account management, or technical customer success within a B2B environment • Experience ideally in scientific instrumentation, OEM, optics, semiconductors, or life sciences • High self-management, independence, and internal drive • Ability to combine tactical execution with high-level vision and process design • Business fluency in English required • Strong written and spoken proficiency in German required • French highly desirable / a big advantage • Comfortable interacting with CRM/ERP tools • Ability to navigate technical product discussions with engineering and commercial stakeholders • EU based • Bachelor's degree in Business, Engineering, Life Sciences, Physics, or a related discipline preferred • Being based in Prague, Czechia, is a plus

🏖️ Benefits

• High-Impact, New Role: Direct opportunity to shape and define the Customer Success framework for OEM in EMEA • Global Exposure: Work as part of a tight-knit global OEM team spanning Japan, the US, China, and Europe • Flexibility: Remote work structure across Europe • Periodic face-to-face visits, trade shows, and internal team meetings across Europe (approximately once every two months)