CRM – AI Manager

Job not on LinkedIn

🕒 August 28

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bertelsmann SE & Co. KGaA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Bertelsmann SE & Co. KGaA is a global media and education company that has evolved from a small book publisher founded in 1835 into a diverse organization with over 80,000 employees worldwide. The company operates various business units, including the RTL Group, Penguin Random House, BMG, Arvato Group, Bertelsmann Marketing Services, and Bertelsmann Education Group, which offer job opportunities across about 50 countries. Bertelsmann is dedicated to fostering an equitable and inclusive workplace, encouraging personal initiative, creativity, and diverse perspectives among its workforce.

📋 Description

• Manage database and CRM systems • Monitor data quality, maintain data records, and improve and document structures and processes • Prepare analyses and statistics for specialist departments • Manage data imports and interfaces, and administer user permissions • Analyze data and system errors, identify root causes, and develop appropriate solutions • Train and support the team on database and CRM-related questions • Collaborate with external service providers and software vendors • Coordinate and promote the use of artificial intelligence, and develop applications for the foundation’s work

🎯 Requirements

• Completed vocational training or a degree in IT, data management, business information systems, or a related field • Experience with databases and CRM systems, as well as SQL and database queries • Proficiency in Microsoft Office and Microsoft Teams, particularly Excel • Understanding of data structures and interfaces, along with a strong focus on data quality • Knowledge of digitalization and artificial intelligence • Structured, meticulous, and independent working style • Clear and effective communication, teamwork, and a strong service orientation • An open and comfortable approach when working with people affected by stroke

🏖️ Benefits

• Fair compensation and additional benefits • Flexible working hours • Attractive employment conditions and working environment • Meaningful work that makes a positive difference • Team-oriented environment • Professional development opportunities • Health and sports programs