Customer Success Manager

🔥 12 hours ago

🇩🇪 Germany – Remote

💵 €45k - €65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ProviPanda GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

ProviPanda GmbH is an AI-driven recruitment platform and mobile app based in the DACH region that helps companies find, screen and hire verified sales professionals quickly and cost-effectively. The service combines applicant management, an integrated applicant-CRM, in-app chat and 1‑click video interviews, push notifications and a strict multi-stage screening process to deliver prequalified sales talent. ProviPanda is offered as a subscription (no placement fees) and targets businesses that need to scale sales teams with vetted commission-based or salaried salespeople.

📋 Description

• Take on a team lead role for Support & Customer Success, building the structures, processes, and eventually the team • Build onboarding structures for new Support and Customer Success team members • Serve as the first point of contact and primary owner for all customer-related matters across the company, excluding Sales • Assume ultimate responsibility for customers when Support or Account Management cannot resolve an issue • Enhance the customer experience for business customers • Build and maintain Intercom automations and the entire onboarding experience • Develop the Help Center for Support and Customer Success topics • Own the newsletter strategy • Act as the central point of contact between Development, Sales, and Product for the customer voice and feedback • Continuously optimize Customer Relations processes • Support Account Managers with all topics outside of upselling and contract renewals • Track relevant Customer Success KPIs such as churn, retention, and customer health • Handle Support and Customer Success topics for enterprise customers • Make independent decisions regarding refunds, goodwill cases, and critical payment issues in Stripe • Report regularly to the Managing Directors and Head of Sales

🎯 Requirements

• Experience in Customer Success within a SaaS environment • Ability and willingness to lead a team and take ownership • Make quick, confident decisions and stand by them • Strong technical aptitude • Familiarity with tools such as Stripe, Intercom, Slack, and Claude • Ability to quickly learn and navigate new systems • Good judgment about when to make exceptions for customers and when not to • Structured approach to work, combined with enough flexibility for the startup environment • Strong cross-functional communication skills • Hands-on mentality • Enthusiasm for startups and execution • Experience building structures and processes, not just executing existing ones

🏖️ Benefits

• Join a fast-growing HR tech startup with a big vision, where you can play a major role in shaping and building an entire function • Flat hierarchies, significant responsibility, and genuine opportunities to influence the company • A rapidly growing area in which you will play a central role • Direct, close collaboration with the executive team • Remote-first setup • Above-average salary • Performance-based bonus • Modern Apple equipment