Customer Success Manager – FinTech, DATEV Experience

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BuchhaltungsButler

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

☁️ SaaS

💸 Finance

SaaS • Finance

BuchhaltungsButler is a cloud-based accounting and bookkeeping SaaS that automates financial workflows for small and growing businesses, freelancers, e‑commerce merchants, associations and tax advisors. The platform provides automated receipt capture and matching, bank and marketplace integrations, GoBD- and GDPR-compliant storage in German data centers, dashboards and reporting, DATEV export and a white‑label option for resellers. It emphasizes high automation, security, and easy collaboration with tax professionals to reduce bookkeeping time and streamline monthly and annual financial processes.

📋 Description

• Conduct demo calls and actively listen to understand customer needs in the e-commerce and SaaS sectors and derive suitable solutions • Independently manage support tickets and provide fast, customer-focused solutions • Work closely with the Onboarding and Automation teams to ensure customer satisfaction and continuously improve solutions • Independently create content such as blog articles, templates, and help pages • Actively support the implementation of the AI and content strategy

🎯 Requirements

• Experience in financial accounting or a solid understanding of tax-related processes • Experience in direct customer contact, ideally in a SaaS environment • Strong intuition for customer needs • Ability to define, track, and achieve realistic goals and KPIs • Excellent written and spoken communication skills in German and English • Proficiency with Zendesk, Confluence, Slack, Google Workspace, or similar systems

🏖️ Benefits

• Comprehensive onboarding program • Ongoing mentoring • Continuous professional development opportunities • Regular development discussions • Annual professional development budget • No dress code • Team dinners • Sports activities • After-work drinks • Regular company offsites • Remote-first work model or office-based work directly at Ostbahnhof • Family-friendly policies, with flexibility in arranging working hours and location • Attractive compensation package • 30 days of paid vacation