Customer Success Manager

🔥 16 hours ago

🇩🇪 Germany – Remote

💵 €90k - €137k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Synera

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

💰 $14.8M Series A on 2022-10

Artificial Intelligence

Synera is an AI Agent Platform designed to enhance engineering processes by multiplying capacity and reducing decision cycles. It leverages advanced technologies such as CAD, FEA, optimization, and simulation, and incorporates elements of process automation and AI. The platform aims to create a digital workforce that can think, decide, and execute tasks autonomously, mimicking the capabilities of skilled engineers.

📋 Description

• Work cross-functionally with Account Executives, Marketing, Product, and Forward Deployed Engineering teams • Potentially collaborate with Customer Success team members in the US to deliver exceptional customer outcomes and long-term value • Lead software rollouts and ensure fast, measurable customer value realization • Act as the primary point of contact for strategic accounts • Manage senior engineering stakeholders and internal Synera AI, Academy, and Technical Experts teams • Build and expand long-term enterprise relationships • Drive adoption through structured engagement and strategic outreach • Lead Executive Business Reviews and Quarterly Business Reviews • Prepare and run on-site customer workshops to explore AI use cases • Conduct targeted outbound activities • Analyze customer health metrics, define action plans, and review the funnel • Join product webinars and engage in strategic reflection

🎯 Requirements

• 10+ years of experience in the engineering domain, including enterprise customer success, technical consulting, stakeholder management, and strategic account growth • Strong familiarity with CAx tools and their applications in automotive, aerospace, or consumer goods industries • Confidence engaging with senior stakeholders, including C-level executives • Highly data-driven, able to interpret customer metrics and proactively mitigate churn risks • Proactive, solution-oriented mindset with a proven track record of driving measurable account growth • Resonance with Synera's Core Values • Must be based in Germany or willing to relocate to Germany

🏖️ Benefits

• You're in the front row of an AI transformation, supporting a product actively changing how top engineering teams work • Flexible working: you decide when & where to work, as long as you have a residency in Germany • Flexible public holidays: swap days off according to your values and beliefs • Home office setup support • Access to the office in Bremen • Personal development budget of €2,000 for conferences, trainings, or books • Unlimited vacation policy; vacation days are not counted • JobRad bicycle benefit • Company fitness with Wellpass • Mental health platform nilo • Team events, regional meet-ups, and virtual coffee breaks • Company-wide 2–3 day off-site summer event