Senior Sales Customer Success Manager, DACH

🔥 20 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NVIDIA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

🏭 Manufacturing

🤖 Artificial Intelligence

Healthcare • Manufacturing • Artificial Intelligence

NVIDIA is a leading technology company specializing in accelerated computing and artificial intelligence. NVIDIA pioneers advancements in graphical processing units (GPUs), cloud computing, data centers, and virtual reality, with a focus on gaming, automotive, healthcare, and robotics industries. The company's innovations, such as NVIDIA Omniverse, transform traditional digital processes by enabling high-fidelity simulations and rendering tasks. Their applications span various industries, from autonomous vehicles using NVIDIA DRIVE to healthcare solutions with NVIDIA Clara, and AI-driven analytics and workflows.

📋 Description

• Integrate customers by assisting with license registration, entitlement activation, support access, and initial value planning • Conduct needs assessments to align customer workloads with NVIDIA software libraries, frameworks, reference architectures, and platform capabilities • Collaboratively define and track success metrics tied to business outcomes, workload performance, adoption health, and renewal readiness • Promote adoption and growth across NVIDIA AI Enterprise, Run:ai, Mission Control, NIM, NeMo, NVIDIA Agent Toolkit, CUDA-X libraries, DGX OS, Omniverse/Physical AI, vGPU, and associated software • Coordinate field teams, solution architects, support, product, engineering, partners, and customer collaborators to remove adoption blockers and accelerate time to value • Lead customer health reviews and executive readouts connecting technical adoption to measurable customer outcomes • Capture repeatable adoption patterns and customer feedback to improve enablement, support quality, and the overall customer experience

🎯 Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related technical field, or equivalent experience • At least 8+ years working in customer success, technical account management, solution architecture, professional services, support leadership, or enterprise software deployment • Customer-first approach with a genuine passion for helping customers achieve their goals and delivering outstanding experiences • Technical curiosity and agility, with eagerness to learn emerging AI technologies and stay current in a rapidly evolving landscape • Strong technical foundation across AI/ML concepts, accelerated computing workloads, cloud/on-prem infrastructure, and NVIDIA software • Consultative engagement skills, with the ability to translate complex technical capabilities into clear business value for diverse collaborators • Experience managing complex customer relationships across technical users, business owners, executives, partners, and support teams • Strategic perspective gained from experience in AI, accelerated computing, high-performance computing, cloud, or enterprise software settings • Active listening and discovery skills that uncover the customer's platform, difficulties, operating model, and strategic objectives • Ability to rapidly assimilate complex customer environments and map their challenges to practical NVIDIA platform recommendations • Strength in simplifying complex technical architectures into clear, actionable mentorship for technical and non-technical audiences • Visible passion for AI innovation and proficiency in accelerated computing, enterprise AI, and modern software adoption patterns • Experience building customer lifecycle models, adoption dashboards, health scoring, or support-to-renewal playbooks

🏖️ Benefits

• Highly competitive salaries • Comprehensive benefits package • Benefits for you and your family