Lead D365 CRM Consultant

Job not on LinkedIn

🔥 5 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

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WBS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

⚡ Energy

Consulting • Energy

WBS é uma empresa baiana, fundada em julho de 1998, por quatro ex-funcionários da Promon Engenharia. Inicialmente atendendo principais empresas da área química e petroquímica com base no Polo Petroquímico de Camaçari, na Bahia, hoje mantém uma carteira de clientes que inclui grandes nomes como a Petrobras e Braskem. Atualmente, possui filiais em Camaçari, São Francisco do Conde, Candeias e São Paulo, com operações em Pernambuco, Rio de Janeiro, Paraná, Santa Catarina e Rio Grande do Sul.

📋 Description

• Take functional ownership of the Microsoft Dynamics 365 platform • Shape the strategic development, functional design, and implementation support of the CRM ecosystem • Provide functional guidance to the requirements team • Own the overall functional design of the CRM system • Ensure consistent integration of Dynamics 365 Sales, Customer Insights, and customized system areas • Analyze and prioritize requirements from business departments and translate them into solutions, user stories, and optimized end-to-end processes • Define functional requirements for the data model and business processes • Work closely with the Tech Lead and relevant stakeholders • Make functional decisions in cases of conflicting priorities, establish quality standards, and provide functional approval for requirements and concepts • Provide functional leadership to the requirements team • Further develop competencies, methods, and standards, and expand D365 expertise • Monitor new features, releases, and developments in the Microsoft ecosystem and derive initiatives for the CRM platform

🎯 Requirements

• At least 6 years of professional experience as a CRM Consultant, Solution Consultant, Lead Business Analyst, or in a comparable role within the Microsoft Dynamics 365 Customer Engagement environment • Experience in consulting or implementation projects is preferred • Solid expertise in Microsoft Dynamics 365 Sales • Experience with Dynamics 365 Customer Insights is preferred • In-depth understanding of the standard functionality of the Dynamics 365 platform • Experience analyzing, modeling, and optimizing business processes • Experience formulating precise requirements, user stories, and acceptance criteria • Very good understanding of the Microsoft Power Platform, Dataverse, and integration architectures • Experience functionally evaluating configurations, customizations, and bespoke developments • Experience facilitating workshops and collaborating with business departments, stakeholders, and key users • Proven experience in the professional development of colleagues and in establishing methods, standards, and competencies for requirements management • Very good German language skills, at least C1 level • Very good English language skills, at least B2 level • Confident use of AI-assisted ways of working • Good understanding of D365 licensing models and their impact on functionality and costs • Knowledge of Microsoft Dynamics 365 Business Central and the interaction between CRM and ERP processes is an advantage • Experience with migration projects or replacing and consolidating established system landscapes is an advantage • Experience functionally managing and collaborating with external implementation partners is an advantage • Practical experience with agile methodologies and Azure DevOps, particularly backlogs, user stories, and boards, is an advantage • Microsoft certifications in the Dynamics or Power Platform environment, such as MB-210, PL-200, or PL-600, are an advantage • Experience with Power BI and, ideally, industry knowledge in the education, NGO, or public-benefit sector

🏖️ Benefits

• 30 days of vacation • Home office options • Sabbatical • Up to 180 days of working abroad • Vacation and workation opportunities at our seminar houses in Berlin and Pommritz • Corporate benefits discounts • Company fun runs • Sports and relaxation programs with Voiio • JobRad bicycle leasing • Corporate fitness with EGYM Wellpass • Yoga retreats • Dietary supplements • Ergonomic workplace equipment • Coaching and consulting services • Various training opportunities • Three professional development days • Individual professional and personal development • LinkedIn Learning • Team development programs • Leadership Management Program • Microsoft 365 with Copilot • Excellent compatibility of career and family life • Paid days off to care for sick children • Family vacations at our seminar houses • Paid special leave to care for relatives • Digital childcare and tutoring with Voiio • Annual celebrations • Mindful meeting culture • Onboarding seminars and onboarding buddies • Open culture of learning from mistakes and giving feedback • Autonomous working • Meaningful work with social impact • Public-benefit focus with an emphasis on sustainability • Herzensprojekte donation campaign by WBS GRUPPE