Senior Customer Engineer

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Builder.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

SaaS • B2B

Builder. io is a SaaS platform that provides a visual, headless CMS and page builder for teams to design, prototype, and ship production-ready UI and content directly into code and existing developer workflows. It combines a drag-and-drop visual editor, design-to-code tooling (Fusion), Git-integrated workflows, and CMS/publishing features with enterprise-grade security and connectors for commerce and other systems, enabling marketers, designers, and engineers to collaborate and publish changes faster. The product also includes AI-assisted content and prototyping features to accelerate content creation and experimentation.

📋 Description

• Lead Enterprise Customer Implementations: Own the end-to-end technical onboarding and implementation process for strategic enterprise customers, ensuring successful deployment, platform integration, and alignment to the customer’s business goals. • Drive Adoption and Long-Term Customer Value: Partner with customers throughout the full lifecycle, from onboarding through expansion and optimization, to drive activation, sustained usage, and measurable business impact across technical and business teams. • Serve as a Senior Technical Advisor: Act as a trusted advisor and subject matter expert on Builder’s platform, helping customers identify high-value use cases, apply best practices, and translate product capabilities into scalable implementation patterns. • Design and Deliver High-Impact Enablement: Lead onboarding sessions, technical workshops, advanced trainings, executive briefings, and hands-on enablement engagements for audiences ranging from senior stakeholders to developers and working teams. • Own Advanced Troubleshooting and Technical Escalations: Serve as an escalation point for complex technical issues, partnering with customers, Support, Product, and Engineering to diagnose challenges, unblock implementations, and deliver high-quality resolutions. • Influence Product and Technical Roadmap: Synthesize customer feedback, implementation patterns, and emerging use cases across accounts, and partner with Product and Engineering to inform roadmap priorities, product improvements, and customer experience enhancements. • Develop Scalable Resources and Best Practices: Create and improve enablement assets, documentation, playbooks, code samples, implementation guides, and repeatable frameworks that help customers adopt Builder successfully at scale. • Partner Cross-Functionally to Deliver Customer Outcomes: Collaborate closely with Sales, Sales Engineering, Customer Success, Product, Support, and Engineering to ensure smooth handoffs, consistent customer experiences, and strong execution against strategic customer goals.

🎯 Requirements

• Strong Front-End Engineering Experience: 6+ years of experience with HTML, CSS, JavaScript, and modern front-end frameworks such as React, Vue, Angular, or similar. You have a track record of delivering scalable, maintainable front-end solutions in production environments. • Enterprise Implementation Experience: Experience leading technical implementations for enterprise customers, including discovery, solution design, onboarding, troubleshooting, and adoption. You are comfortable working with both hands-on engineers and executive stakeholders. • Headless and Composable Architecture Knowledge: Deep familiarity with APIs, GraphQL, CMS integrations, design systems, component-based architectures, and enterprise-scale content workflows. • AI and Workflow Fluency: Experience working with AI-powered development workflows, prompt-based systems, or LLM-enabled products. You can help customers move beyond experimentation and understand how AI can fit into real production workflows. • Customer-Facing Technical Judgment: Strong ability to explain complex technical concepts clearly, guide customers through tradeoffs, and build trust with technical and non-technical audiences. • Problem-Solving Mindset: A proactive and detail-oriented problem solver who can diagnose complex issues, identify root causes, and drive practical solutions across customer and internal teams. • Strategic Thinking: Ability to identify patterns across customers, connect technical work to business outcomes, and turn customer needs into actionable feedback for Product, Engineering, and Go-to-Market teams. • Adaptability and Ownership: Comfortable operating in a fast-moving environment with evolving products, priorities, and customer needs. You take ownership, communicate clearly, and continuously look for ways to improve the customer experience.

🏖️ Benefits

• Unlimited time off. 3 weeks is the minimum that we will ask you to take each year • Mental health days. We encourage you to take at least one per quarter to recharge • Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care • $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment • $500 annual learning & development budget. Feel supported and empowered to continue developing your skills • Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space • Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents • Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance • 401k (for US based team members). Contribute to your financial future • Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)