Engagement Manager

🕒 April 28

🐻 Alaska, Hawaii, +10 more states – Remote

🐻 Alaska – Remote 🌺 Hawaii – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $128k - $181k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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BuildOps

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🏢 Enterprise

💰 $50M Venture Round on 2023-05

SaaS • Construction • Enterprise

BuildOps is a comprehensive platform designed specifically for commercial contractors to enhance and streamline their business operations. The platform provides solutions for managing sales, large-scale construction projects, and ongoing maintenance, offering tools that range from lead generation and project planning to budgeting and equipment maintenance. Designed to cater to the unique needs of the commercial specialty contractor, BuildOps integrates functionalities for precise job costing, dynamic adjustments, service and preventative maintenance, ensuring compliance and operational efficiency. With its tools tailored for industries such as HVAC, electrical, plumbing, and fire safety, BuildOps connects various business processes into a singular, effective system, aiming to replace outdated, residential-focused tools and consolidate operational needs into a unified platform. This enables commercial contractors to focus on scaling and sustaining their business with seamless workflows and comprehensive data management.

📋 Description

• Own the end-to-end success of strategic private equity or holding company accounts—accountable for outcomes across all OpCos, from pre-sale through long-term value realization. • Partner with Account Executives on strategic and PE deals to define scope of work aligned to the BuildOps PS catalog (core implementation, ERP migration, tenant migration, data, training, integrations), set clear implementation expectations, and qualify account readiness for kickoff. • Lead deployment strategy and program planning across the private equity parent and each operating company—defining program phase, governance cadences, risk/issue management, and cross-OpCo dependencies. • Coordinate cross-functional teams including BuildOps Implementation Managers, data/ERP specialists, Customer Success, and Support to deliver against a clear, scoped plan and standard methodology. • Maintain a multi-year account plan spanning adoption and utilization targets by holding company and operating company, identify expansion opportunities (additional modules, integrations, new OpCos), and ongoing PS engagements. • Represent BuildOps in executive settings including steering committees and executive business reviews with PE operating partners, C-suite stakeholders, and OpCo leadership—crafting crisp narratives that connect implementation details to business outcomes. • Champion best practices and reusability across the portfolio—ensuring documentation (runbooks, process maps, RACIs) is captured and reusable across OpCos to scale delivery excellence.

🎯 Requirements

• 6–10+ years of experience in top-tier consulting and/or complex SaaS implementation, with ownership of multi-workstream programs and executive-level visibility. • Proven track record leading enterprise or PE-backed portfolios, ideally in industrial, field service, construction, or adjacent verticals. • Hands-on SaaS deployment experience end-to-end: discovery, design, build, test, go-live, and post-go-live optimization. • Expert program management skills including governance cadences, risk/issue tracking, dependency management, and decision logging across complex, multi-workstream engagements. • Change management expertise with a proven ability to drive stakeholder alignment, develop communication plans, and deliver frontline adoption at scale. • Commercial and PS acumen including a strong understanding of professional services economics (scoping, pricing, margin) and how they relate to SaaS ARR and NRR. • Executive presence and communication skills with demonstrated ability to influence and command credibility with PE operating partners, CEOs, CFOs, and field leadership.

🏖️ Benefits

• Generous equity grants- become an owner in our company. • A comprehensive benefits package. • Work from home stipend. • Flexible paid time off. • Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days. • Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) • The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.