Technical Support Engineer I

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Bullhorn

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Private Equity Round on 2020-09

HR Tech • SaaS • Recruitment

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

📋 Description

• Troubleshooting and collaborating cross-functional teams to resolve highly complex software and technical issues • Consulting with clients directly to target root cause and drive timely resolution • Taking ownership of identified technical issues, finding the root cause and resolving issues at their core • Qualifying and determining priority for development issues, communicating business impact to Product Management and Development teams for appropriate triage of high impact issues • Assisting with communication and testing for scheduled maintenances on application infrastructure, feature releases, and major application impacting events • Owning issues and escalating as necessary; driving resolution with speed and agility to match the urgency of the customer

🎯 Requirements

• Minimum 2 years working complex cases • Comfortable using and validating generative AI tools to research issues, accelerate troubleshooting and improve productivity • Experience with REST API frameworks • 1+ years experience with SQL and relational databases • An understanding of email technology (SMTP, iMail, LDAP etc.), and networking and internet connectivity • A creative and curious mind • Excellent attention to detail, listening and research skills • A knack for accurate and speedy documentation • The ability to empathize with customers and convey confidence • Bonus points for: Prompt Engineering Experience. • B.S. in Computer Science, Engineering, IS, or Mathematics • Experience with ELK Query Language Programming experience

🏖️ Benefits

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more • Unlimited Planned Paid Time Off • Global Mental Health Support • On-Demand Learning & Development • Quarterly paid volunteer days • Lucrative Employee Referral Program (eligible for prior to your first day) • Company-wide mentor program