Service Manager

🕒 March 14

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Bundesdruckerei-Gruppe

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

🔒 Cybersecurity

🤝 B2B

Government • Cybersecurity • B2B

Bundesdruckerei-Gruppe is a German federally owned technology and security group that delivers secure printing, identity documents, and digital trust solutions. The group provides products and services for digital identities, e-government, e-health, secure infrastructure, and cybersecurity, serving public administrations and other highly regulated sectors (finance, healthcare, industry). It focuses on strengthening Germany's and Europe's digital sovereignty through secure hardware, software, and trust services.

📋 Description

• Take on support and operationally relevant tasks during development (service concept, operations concept, transition) • Responsibility for support and operation of a product or product increments (Service Operation) according to agreed SLAs, KPIs and operational requirements • Actively shape service-related agreements in contracts (including Service Level Agreements, service descriptions) • Manage the service transition into operation for support and operations scope • Interface and escalation point for customers and other product stakeholders during the operational phase • Coordinate service-delivering departments and other internal and external partners during operation • Identify trends and leverage optimization potential in service delivery as well as develop solutions for continuous improvement of customer satisfaction • Define, produce and regularly present metrics and reports to ensure agreed service levels and quality for customers and internal stakeholders

🎯 Requirements

• University degree in Business Informatics, Computer Science, Natural Sciences, Engineering or a comparable qualification • Several years of professional experience in a comparable position with focus on Service Design, Service Delivery Management and Transition • Relevant technical knowledge in supporting and operating complex web applications including the necessary system environments (cloud, on-prem) • Very good knowledge of common ITIL standards, preferably ITIL Expert qualification • Solid practical experience in process management and process optimization as well as initial experience in project management and/or common software development methodologies (agile methods and waterfall) • German language skills at least at C1 level, good English skills

🏖️ Benefits

• Great team spirit in a competent and future-proof work environment with unique projects • Balanced work–life harmony thanks to flexible working models and hours and 30 days of vacation per year • Top equipment, agile development methods with a modern tech stack and innovative collaboration tools • Individual training opportunities as well as specialist and leadership programs • Attractive location with excellent public transport connections • Sports partnerships, preventive health courses and running events • Company pension scheme, capital-forming benefits, support measures for childcare and caregiving