Senior Client Success Manager

November 18

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bunny.net

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eCommerce • Gaming • SaaS

bunny. net is a comprehensive content delivery network (CDN) provider offering a variety of services designed to speed up and enhance web content delivery. The company specializes in providing lightning-fast global CDN services, cloud storage with rapid data access, DNS solutions, and robust image processing and optimization capabilities. Their platform is equipped to handle video delivery, game delivery, software distribution, and more, ensuring minimal latency and high performance. bunny. net emphasizes security with DDoS protection and enterprise-grade DRM solutions for video content. They offer scalable, cost-effective solutions suitable for a wide range of industries, demonstrating commitment to performance enhancement and customer satisfaction.

51 - 200 employees

🛍️ eCommerce

🎮 Gaming

☁️ SaaS

💰 $6M Seed Round on 2022-10

📋 Description

• Manage a portfolio of high-value accounts, ensuring they feel supported, seen, and celebrated. • Be the bridge between customer goals and bunny.net’s tech and guide them on how to get the most from it. • Proactively uncover and act on expansion (upsell and cross-sell) opportunities based on customer usage, needs, and growth. • Build and refine scalable customer success playbooks and lifecycle programs. • Collaborate cross-functionally to turn feedback into features, ideas into impact. • Shape how we show up for strategic customers by designing and leading impactful QBRs, and be excited to make it yours. • Track customer health, forecast renewals through meaningful, insight-driven conversations. • Be the voice of the customer across the company, proactively influencing roadmaps and go-to-market initiatives.

🎯 Requirements

• Experience working as a CSM, Account Manager or similar role for a highly technical product company, ideally in infrastructure, CDN, or edge computing. • Proven track record of driving customer growth, including leading QBRs and expansion conversations that matter. • A builder mindset: you love designing repeatable processes, playbooks, and scalable systems from scratch. • Ability to design and execute customer lifecycle strategies from scratch. • Curiosity and a drive to improve: you ask why things work and how they could work better. • A customer-first instinct: you think in outcomes, not just metrics. • Confidence managing strategic accounts and leading commercial conversations. • Solid knowledge of CRMs (Salesforce or Pipedrive) and a love for data-backed decisions. • Strong communication skills (written, verbal, and interpersonal) with a knack for working cross-functionally. • Comfort navigating technical conversations with customers, especially around infrastructure, edge, CDN, and similar topics.

🏖️ Benefits

• 100% flexible hours - Your work, your rhythm. Whether you thrive at 3 am or on a beach at noon, we've got you. • Remote-first by design - No offices, no commute, just the freedom to work anywhere. Miss the office? We’ll give you a 3-night voucher for visiting our headquarters. • Performance-based bonuses - Great work pays off, and we reward impact annually. • Medical, dental, and vision insurance - Coverage worldwide. • Paid time off - 25 vacation days, plus an extra loyalty day capped at 5 years (30 days total), on top of your local public holidays. • Meeting-free Thursdays - Focus on deep work without interruptions. • Home office budget - Annual budget of €500 for setting up a comfortable office. • Paid sick leave - Time off to fully recover without financial worries. • Parental leave - Paid 16 weeks for birthing parents, 8 weeks for non-birthing parents with flexible options. • Annual fluffle building - Meet in a sunny location for team bonding. • Employee Stock Option Plan (ESOP) - Starting with 0.01% equity. • Mental health support - Resources and help via BetterHelp.com. • Wellness budget - Annual well-being budget of €480. • Educational budget - €500 yearly for professional development. • Music on us - A yearly subscription for music services.