Live Chat Agent, Help Desk Representative, FT

🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Burjline Builders

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏠 Real Estate

🤝 B2B

Real Estate • B2B

Burjline Builders is a Pakistan-focused construction and project management firm offering residential, commercial, and industrial construction, design and planning, renovation services, and end-to-end project delivery. The company emphasizes tailored solutions, timely execution, and a skilled team of architects, engineers, and project managers, and operates with a small team founded in 2024.

📋 Description

• Provide real-time customer support through live chat, email, and online messaging platforms • Assist customers with product inquiries, account support, order status, and basic technical troubleshooting • Serve as a key point of contact, delivering timely and accurate solutions to ensure an exceptional customer experience • Accurately document customer interactions within the company's CRM or help desk system • Follow company policies, procedures, and quality assurance standards • Collaborate with team members and supervisors to continuously improve customer service

🎯 Requirements

• High school diploma or equivalent required • Previous experience in customer service, live chat support, help desk, technical support, or call center operations is preferred but not required • Excellent written communication, grammar, and typing skills • Strong problem-solving and critical-thinking abilities • Ability to multitask and manage multiple chat conversations simultaneously • Comfortable learning new software and customer support platforms • Self-motivated with the ability to work independently • Reliable high-speed internet connection and a dedicated home workspace

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements