Junior Solutions Engineer

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Burt Intelligence.

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Burt Intelligence is a global company dedicated to transforming the way organizations work with data. The company offers an analytics software platform designed to empower business teams by providing personalized, precision insights and recommended actions to drive revenue and achieve organizational goals. Burt Intelligence fosters data-driven decision-making across various departments by delivering insights that significantly enhance performance. Working at Burt Intelligence means being part of a dynamic, innovative environment focused on technology and impactful outcomes.

📋 Description

• Investigate and resolve customer-reported data discrepancies by analyzing reports, metrics, and source data • Use Excel extensively to validate data and identify variances • Respond to customer inquiries via ticketing systems, email, or calls • Provide Tier 1 technical support for reporting, integrations, and data-related questions • Document findings, resolutions, and recurring issues to improve internal knowledge bases • Escalate complex or unresolved issues to Tier 2/Engineering with clear reproduction steps and analysis • Collaborate with Product, Engineering, and CSM teams to ensure accurate and consistent data delivery • Help customers understand metrics, definitions, and reporting logic

🎯 Requirements

• Degree in Data Analytics, Computer Science or similar related field • Strong Excel skills, including pivot tables, VLOOKUP, basic formulas, and data filtering • Excellent customer service and communication skills, with the ability to explain technical concepts clearly • Strong analytical and problem-solving abilities with high attention to detail • Comfort working with large datasets and identifying inconsistencies • Ability to manage multiple tickets and prioritize effectively in a fast-paced environment • Practical understanding of SQL or reporting tools • Preferred: exposure to ad tech concepts such as impressions, clicks, revenue, viewability, or attribution • Preferred: familiarity with digital advertising platforms such as DSPs, SSPs, or ad servers • Preferred: experience with support workflows or ticketing systems such as Zendesk, Jira, or Freshdesk • Working hours based on the US/Eastern timezone