Client Relations Manager

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🕒 January 7

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Bushwise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

📚 Education

☁️ SaaS

🎯 Recruiter

Education • SaaS • Recruitment

Bushwise is the exclusive Southern African training provider for the International Field Guide Association (IFGA) certification and standards. It offers on-the-ground practical courses (3 days to 12 months) in safari guiding, game management, wildlife tourism, and conservation management, plus short courses and online courses for nature enthusiasts and field guiding. Bushwise also provides recruitment and placement services for lodges and wildlife employers, onsite training and IFGA assessments, career advice, and runs events, webinars and open days. It supports students with accreditation (CATHSSETA), financial aid guidance, and a foundation offering grants and discounts.

📋 Description

• B2B Relationship Management: Manage long-term B2B partner relationships with large, complex institutional accounts (such as schools, universities, and corporate clients) to maintain high client satisfaction and maximise repeat business. • End-to-End Account Management: Serve as the end-to-end manager for client accounts, coordinating directly with internal operations and support teams from initial contract signing through to final program delivery. • Flawless Handovers: Execute seamless account handovers from the Business Development team, ensuring a high-trust transition from a "closed deal" to active client management. • Stakeholder Engagement: Communicate effectively and build strong, trusted relationships with academic and educational stakeholders, including school teachers, headmasters, university faculty, and administrators. • Cohort Logistics Support: Oversee and manage the strict pre-departure tracking and collection of required travel documentation (e.g., passports, visas, medical forms, and liability waivers) for large student or traveller cohorts. • High-Stakes Problem Solving: Rapidly resolve high-stakes client issues, complaints, or operational friction under tight timelines while maintaining strict client satisfaction. • Outbound Outreach: Actively execute multi-channel outbound outreach processes (including cold/warm calls, targeted emails, and LinkedIn) to proactively generate new leads and book meetings. • Team Mentorship: Provide leadership and mentorship within the account management ecosystem, leveraging management experience to optimise team processes.

🎯 Requirements

• 1+ years of management experience. • Proven B2B account management experience managing large and complex institutional accounts like schools, universities, or corporate clients. • Demonstrated experience managing long-term B2B partner relationships to drive client satisfaction and maximise repeat business. • Experience actively executing a multi-channel outbound outreach process (cold/warm calls, emails, LinkedIn) to generate new leads and book meetings. • Experience acting as the end-to-end project manager for client accounts, coordinating directly with internal operations and support teams from contract signing to final delivery. • Proven experience managing and resolving high-stakes client issues or friction under tight deadlines while maintaining client satisfaction. • Experience executing account handovers from a Business Development team, ensuring a seamless transition from "closed deal" to active client management. • Bonus if you also have: • Strong experience communicating and building trusted relationships with academic and educational stakeholders. • Experience managing the collection of required travel documentation (e.g., passports, visas, medical forms, or liability waivers) for large cohorts under strict pre-departure deadlines. • Competitive remuneration • Experience in direct sales. • Experience managing accounts where you had to balance the expectations of the institutional buyer with the needs of the end-user (e.g., students/parents). • Experience working within the educational travel, youth development, study abroad, or experiential learning sectors.