Audit Specialist I – COBRA, LOA, Retiree Benefit Administration Processing

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Businessolver

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.

📋 Description

• Conduct weekly quality audits and communicate results to support training and development needs • Serve as owner of one or more controls, reports, or audits • Maintain and review process documentation to BSC standards • Partner with Product Development teams to complete system testing and bug validations • Identify process gaps and propose solutions • Support client calls and inquiries when necessary • Support our global partners and internal business operations teams with aided training and responses to inquiries • Participate in toll gate meetings to assist and support new service onboardings and client takeover processing activity as needed by onboarding owner • Take accountability for entire process from receipt of work to resolution and closure • 1st and 2nd level refund approvals • Serve as owner for offboarding clients, which includes serving as the subject matter expert on internal and client/vendor calls as needed • Serve as a day-to-day liaison between our internal client partners and clients, making sure we understand all goals, objectives, and time constraints • Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Member Services team as needed

🎯 Requirements

• Bachelor’s degree or equivalent business experience • Quality Assurance (outside of a call center environment) experience related to business operations or client benefits administration services • Benefit Administration experience strongly preferred • Proven intermediate Excel knowledge • Proactive problem solver - strong critical thinking & adaptable to change • Process Documentation and Technical Writing experience a plus • Experience Training Others Using Process Documentation

🏖️ Benefits

• Comprehensive benefits package