Implementation Team Lead

🔥 6 hours ago

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BusPlanner

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

🚗 Transport

☁️ SaaS

📚 Education

Transport • SaaS • Education

BusPlanner is an all-in-one student transportation software platform that helps school districts plan, optimize, manage and monitor school bus operations. The SaaS suite includes AI-powered route optimization, real-time GPS tracking, fleet and financial management, online portals and mobile apps for parents and staff, redistricting/zoning, dispatch and field trip coordination, and integrations for forms and reporting. It is designed to reduce costs, improve safety and streamline operations for large K–12 transportation departments.

📋 Description

• Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey • Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned • Mentor and coach Implementation Consultants through regular check-ins, project reviews, and real-time guidance on client situations • Serve as the escalation point for complex client issues, helping ICs navigate difficult conversations and unblock stalled projects • Monitor project health across the team - proactively identifying risks, resource conflicts, and capacity issues before they become problems

🎯 Requirements

• 3+ years of experience in software implementations, client onboarding, or similar project management roles (bonus points for familiarity with public sector clients) • Demonstrated experience mentoring, coaching, or leading peers - formal title not required, but you need to show you have elevated others • Excellent written and verbal communication skills - you can make the complex feel simple • Comfort working with data in Excel and an eagerness to leverage AI tools in your day-to-day work • Ability to context-switch between your own client delivery and supporting the team without dropping either