Manager, Solution Adoption

Job not on LinkedIn

🕒 May 13

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Cision

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

📱 Media

B2B • Media • Marketing

Cision is a global leader in media intelligence, offering a comprehensive suite of communications and PR solutions. The company's platform, CisionOne, provides media monitoring, analytics, and relationship management services to help clients understand, influence, and amplify their stories. Cision assists its customers in identifying and connecting with journalists and influencers, distributing meaningful public relations and marketing communications, and measuring their impact. With a range of brands including Brandwatch and PR Newswire, Cision supports PR and corporate communications, brand reputation management, social media insights, and investor relations.

📋 Description

• Lead, manage, and develop a team of Solution Adoption Consultants responsible for patient financial experience implementations, including patient payments, merchant processing, and healthcare financial integrations • Set clear performance expectations, provide ongoing coaching, and conduct regular 1:1s to support team development, accountability, and career growth • Build a strong, scalable team structure capable of supporting increasing implementation volume and complexity across enterprise health system clients • Partner closely with Sales, Product, Engineering, and Client Success leadership to ensure alignment on implementation strategy, capacity planning, and client delivery expectations • Oversee team workload management, resource allocation, and prioritization to ensure successful execution across multiple concurrent implementations • Ensure consistent adoption of implementation methodology across the team to drive predictable outcomes, quality delivery, and client satisfaction • Lead team meetings focused on performance tracking, project health, escalation management, and best practice sharing • Act as an escalation point for complex client or implementation issues involving payment workflows, merchant onboarding, payment devices, networking dependencies, or healthcare financial integrations • Drive accountability across the team for meeting project milestones, timelines, and customer success criteria • Identify coaching opportunities and implement structured development plans to strengthen technical, operational, and client-facing capabilities • Foster a high-performance, collaborative team culture focused on ownership, responsiveness, and continuous improvement • Develop and refine onboarding and training programs to accelerate ramp time for new hires and deepen expertise across patient financial workflows, payment APIs, Salesforce workflows, payment devices, and integration processes • Proactively identify process improvements to increase scalability, efficiency, and consistency across the implementation function • Communicate team performance, operational risks, and strategic updates to senior leadership and key stakeholders

🎯 Requirements

• 5+ years of experience in healthcare revenue cycle, patient financial services, healthcare payments, or healthcare technology implementation • 2+ years of direct people management or team leadership experience • Demonstrated success leading high-performing teams in a client-facing implementation or consulting environment • Strong understanding of patient financial workflows, including patient payments, billing, collections, reconciliation, and cash posting processes • Experience with healthcare payment systems, merchant processing, and merchant onboarding workflows • Strong technical acumen with healthcare data integrations, including APIs and system interoperability between EMR, ERP, and payment platforms • Experience working with Salesforce or similar CRM platforms for implementation tracking, case management, or workflow coordination • Familiarity with payment devices (e.g., point-of-sale terminals, kiosks, card readers) and related networking/connectivity requirements in healthcare or retail environments • Proven ability to manage multiple team members, projects, and priorities in a fast-paced environment • Strong coaching, mentoring, and performance management skills with a track record of developing talent • Excellent problem-solving, troubleshooting, and escalation management skills • Strong communication skills with the ability to engage effectively with executives, operational leaders, and technical stakeholders • HIPAA knowledge and understanding of healthcare data privacy requirements • Proficiency with Microsoft Office Suite • Ability to travel up to 50%

🏖️ Benefits

• Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package (3 medical plans with Health Saving Account company match) • Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays • Flexible time off for exempt team members + 13 paid holidays • Paid parental leave (including maternity + paternity leave) • Education assistance opportunities and free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups