Call Center Agent, Legal Intake Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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C9

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

C9 is a recruitment service that specializes in connecting businesses with top-tier professionals through AI-driven solutions. They provide tailored staffing solutions for various business types, including startups and regulated industries, ensuring compliance with standards like GDPR and CCPA. With a focus on precision recruitment and flexible staffing models, C9 enables companies to scale efficiently while saving costs and enhancing productivity.

📋 Description

• Answer and professionally manage inbound calls from prospective and existing clients • Handle approximately 20–30 inbound calls per day and remain alert throughout the entire shift • Serve as the first point of contact for callers • Use approved scripts and intake procedures while applying judgment in nonstandard scenarios • Follow up on web-generated leads, missed calls, messages, and prospective-client inquiries • Conduct consistent follow-up until the appropriate next step is completed • Maintain accurate records of follow-up attempts, outcomes, and next actions • Conduct initial caller screenings using structured legal intake scripts • Gather relevant facts, dates, circumstances, contact information, and other intake details • Identify the general nature and urgency of inquiries • Escalate or transfer matters when appropriate • Enter caller information, intake details, key dates, claim or matter information, and follow-up notes into designated systems • Navigate CRM/database platforms, call-management systems, and softphone technology • Route qualified prospective clients, existing clients, urgent matters, and other inquiries to appropriate team members or referral resources • Communicate with empathy, patience, confidence, and professionalism • De-escalate tense conversations with distressed or frustrated callers • Maintain strict confidentiality of client, prospective-client, and business information • Follow company confidentiality and data-handling procedures

🎯 Requirements

• Excellent spoken and written English • Previous experience in call center operations, customer care, client intake, or a comparable phone-intensive customer-facing role • Strong verbal communication and active-listening skills • High emotional intelligence and ability to communicate effectively with people in stressful or sensitive situations • Strong organizational skills and attention to detail • Accurate and efficient data entry skills with a typing speed of at least 40 WPM • Computer literacy and ability to navigate CRM/database systems and softphone/dialer platforms • Ability to follow structured scripts without sounding overly scripted • Good judgment when conversations fall outside established scripts • Persistent, proactive approach to follow-up and completing outstanding tasks • High school diploma or equivalent credential • Dedicated, quiet home workspace • Reliable high-speed internet connection • Noise-canceling headset suitable for professional phone calls • Ability to work a schedule aligned with U.S. Eastern Time • Spanish-English bilingual proficiency is nice to have, not required