Cadence
11 - 50 employees
🤝 B2B
💸 Finance
💰 $650k Seed Round on 2017-07
B2B • Finance
Cadence is a leading language solution provider specializing in offering interpretation, translation, and transcription services to the global business and investment community. They connect clients with top linguistic talent and technologies, ensuring high-quality multilingual interactions in business meetings, conference calls, and document translations. With over 10 years of experience and a team of more than 50 members, Cadence serves a wide range of clients, including investors, consultancies, and corporations. The company is known for its rapid response times, dedicated project management, and high compliance standards, tailoring its services to meet the specific business objectives of its clients.
Client Service Associate, Interpretation
🕒 April 1
🇺🇸 United States – Remote
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
📁 Client Services
🦅 H1B Visa Sponsor
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Cadence
11 - 50 employees
🤝 B2B
💸 Finance
💰 $650k Seed Round on 2017-07
B2B • Finance
Cadence is a leading language solution provider specializing in offering interpretation, translation, and transcription services to the global business and investment community. They connect clients with top linguistic talent and technologies, ensuring high-quality multilingual interactions in business meetings, conference calls, and document translations. With over 10 years of experience and a team of more than 50 members, Cadence serves a wide range of clients, including investors, consultancies, and corporations. The company is known for its rapid response times, dedicated project management, and high compliance standards, tailoring its services to meet the specific business objectives of its clients.
📋 Description
• You will manage multiple projects per day. • Projects can begin and end on the same day or they can span several weeks. • You will speak with clients via email, phone, or WeChat about their needs. • You will work with colleagues to ensure the client’s expectations for quality, speed, and cost are met. • You will identify colleagues to assist based on the relevant time zones or regions for the project. • Your top responsibility is to identify the best linguist in our community for the client’s objective. • You will need to present that linguists’ experience in a relevant way for the project or you will need to recruit a new one if there isn’t an ideal match. • You will need to constantly evaluate profitability and client satisfaction. • You will need to sync up expectations between client(s) and linguist(s). • You may need to chaperone calls to ensure they begin successfully. • You will need to speak with clients after projects to make sure they are satisfied.
🎯 Requirements
• Bachelor’s degree in a related field • Fluency in English. Fluency in an additional language is a bonus. • Experience with Salesforce or similar CRM systems • Excellent written and verbal communication and client service skills • Strong organizational and multitasking abilities • Ability to work under pressure in a fast-paced environment • Ability to work effectively in both independent and team environments • Goal-oriented, driven, and highly motivated to succeed & take on challenges • Entry-level to intermediate-level candidates are welcome to apply: any relevant work experience is a plus
🏖️ Benefits
• Paid time off • Health insurance • Annual allowance for professional development expenses
Apply NowSimilar Jobs
🕒 April 1
Client Service Professional connecting with customers for beHired Staffing in the USA. Efficiently managing calls and identifying customer needs for solutions and satisfaction.
🕒 March 18
Client Service Associate working closely with firm partners in a fully remote financial advisory firm. Focused on client service, administration, and operational tasks.
🇺🇸 United States – Remote
💵 $30 - $45 / hour
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
📁 Client Services
🚫👨🎓 No degree required
🕒 March 18
Customer Support Professional providing excellent customer support service by taking inbound calls for sales, account management, billing, and technical support. Requires a minimum of 20 hours of work per week.
