Quality Assurance Analyst

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Cadex

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

💸 Finance

🛡️ Insurance

B2B • Finance • Insurance

Cadex is a global provider of commercial order-to-cash (O2C) solutions and accounts receivable management services. The company offers first- and third-party collections, asset recovery, insurance recovery/subrogation expertise, and digital solutions that leverage proprietary technology to streamline invoicing, dispute resolution, and payment processing. Cadex positions itself as an order-to-cash BPO with a long legacy (since 1929), a global footprint across 170+ countries, and experience collecting hundreds of millions of dollars for clients, serving mid-size to enterprise B2B customers across multiple industries.

📋 Description

• Monitor calls and action taken on accounts to ensure that all processes and procedures used by employees are followed/adhered to at the level required by the client. • Provide guidance, expert analysis and feedback to team members and management. • Maintain quality assurance analytical systems (SharePoint and VoizTrail) to ensure high-quality standards, effective reporting and alignment with business line needs. • If identified, appropriately escalate received complaints to a QA Analyst III or Team Lead for handling. • At all times maintain confidentiality of all aspects of position, which includes, but not limited to, call details, account reviews, employee performance levels, complaints and development needs, • Active participation in internal team meetings as well as collective meetings with the departments we service. • Function as backup to other team members if required, to ensure completion of all daily responsibilities. • Foster effective communication and collaboration between countries and cultures within all regions.

🎯 Requirements

• Minimum high school graduate, preferably in a technical domain; • Similar QA experience is a major advantage; • Proficient in navigating computer software and MS Office (Excel, Outlook, Teams); • Highly proficient in English language; • Proficient communication and comprehension skills, including professional written and telephone communication; • Time management and organization skills.