Support Specialist

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Cadwell

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Hardware • SaaS • B2B

<Cadwell> is a medical technology company that designs, manufactures, and supports neurodiagnostic, intraoperative neuromonitoring, and sleep diagnostic hardware and software. It provides EEG, EMG, nerve conduction, evoked potentials, neuromuscular ultrasound, IONM, polysomnography and home sleep apnea testing systems, clinical software (Sierra, Arc), cloud data management (CadLink), consumable electrodes and accessories, plus training, education, and technical support for healthcare providers.

51 - 200 employees

Founded 1979

🔧 Hardware

☁️ SaaS

🤝 B2B

📋 Description

• Provides customer support through product operations, introductory functional training, product information, telephone support, and other services in support of equipment configuration and operation • Communicate solutions/resolutions/answers in a timely manner • Make customer follow-up calls • Effectively troubleshoot computer, software, and networking issues • Develop expert level knowledge of the Cadwell product lines • Other job duties as requested, directed, or assigned

🎯 Requirements

• Associate degree in related field, or 2 years of related experience/education in clinical neurophysiology, IT, or biomedical required • Associates or Bachelor’s degree in a neurodiagnostic field or accredited program desired • Registered Technologist in good standing preferred • Background in the health sciences with a focus in neurodiagnostic care, college degree in relevant area, or equivalent • At least one-year experience working as a technician in a clinical environment or 2+ years of experience of help desk or network support preferred