Operations Manager – Mid-Atlantic

🕒 April 2

🦀 Maryland, Pennsylvania, +2 more states – Remote

🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Mobile Communications America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

🔐 Security

Telecommunications • Security • Public Safety

Mobile Communications America is a trusted provider of wireless communication technologies, specializing in advanced voice, data, and security solutions. They offer a comprehensive range of products and services including two-way radios, mobile video systems, data solutions, video surveillance, and integrated security systems. With a service-first approach, MCA ensures clients receive tailored solutions designed to enhance safety, operational efficiency, and productivity for diverse industries, including public safety, education, healthcare, and logistics.

📋 Description

• Oversee day-to-day operations across multiple states to ensure timely, accurate, and efficient execution of service delivery and customer operational support. • Lead, coach, and develop team members to drive performance, operational excellence, and professional growth. • Champion continuous improvement by identifying operational gaps, implementing scalable solutions, and standardizing best practices across the region. • Monitor, analyze, and manage key performance indicators (KPIs) to improve service quality, operational efficiency, and overall performance. • Partner closely with Sales, Service, Finance, and other cross-functional teams to support customer needs, resolve escalations, and streamline end-to-end workflows. • Ensure effective allocation and utilization of labor, budget, and operational resources to meet customer and business objectives. • Collaborate with other Regional Operations Managers to maintain alignment, share insights, and support regional and company-wide initiatives. • Perform additional responsibilities and special projects as needed.

🎯 Requirements

• 5+ years of leadership experience in customer operations, service delivery, or project management within a multi-site environment. • Demonstrated success in driving change management, process improvement, and team development. • Strong analytical and business acumen, with the ability to interpret data, manage KPIs, and translate insights into actionable strategies. • Experience in telecommunications, wireless communications, or related industries strongly preferred. • Proficiency with operational systems and reporting tools; experience with Ormandy and Tableau is a plus. • Exceptional communication and presentation skills, with the ability to influence and collaborate at all levels of the organization. • Highly organized, with the ability to prioritize multiple initiatives while delivering operational excellence. • Bachelor’s degree preferred; equivalent experience considered.

🏖️ Benefits

• Medical • Dental • Vision • 401K • PTO • Holiday Pay • Education Incentives • Competitive compensation