CallMiner
201 - 500 employees
đ¤ Artificial Intelligence
đ° $20M Venture Round on 2022-06
Artificial Intelligence ⢠Customer Experience ⢠Analytics
CallMiner is a global leader in AI-powered conversation intelligence, offering a comprehensive platform for analyzing omnichannel customer interactions at scale. Their solutions are designed to enhance customer experience by leveraging AI-driven insights for sentiment analysis, compliance, fraud detection, and sales effectiveness, among others. CallMiner's technologies are trusted by leading organizations in various industries such as retail, financial services, healthcare, insurance, travel, and hospitality. With their Eureka Platform, they enable companies to deepen their understanding of customer interactions, connecting insights to actionable business improvements and transformational changes.
Senior Infrastructure Engineer
Job not on LinkedIn
đĽ 0 minutes ago
đŁď¸đ¨đż Czech Required
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CallMiner
201 - 500 employees
đ¤ Artificial Intelligence
đ° $20M Venture Round on 2022-06
Artificial Intelligence ⢠Customer Experience ⢠Analytics
CallMiner is a global leader in AI-powered conversation intelligence, offering a comprehensive platform for analyzing omnichannel customer interactions at scale. Their solutions are designed to enhance customer experience by leveraging AI-driven insights for sentiment analysis, compliance, fraud detection, and sales effectiveness, among others. CallMiner's technologies are trusted by leading organizations in various industries such as retail, financial services, healthcare, insurance, travel, and hospitality. With their Eureka Platform, they enable companies to deepen their understanding of customer interactions, connecting insights to actionable business improvements and transformational changes.
đ Description
⢠Administer, monitor, and maintain customer-facing cloud infrastructure (Azure and/or AWS, OVH Cloud) supporting CallMiner's intelligent CX automation platform ⢠Own SIP telephony integrations for customer deployments: configure and maintain connectivity via SIP trunking providers, direct trunks, and customers' enterprise telephony infrastructure (PBX, SBC, CCaaS platforms) ⢠Design reliable call paths balancing latency, audio quality, reliability, and security constraints ⢠Diagnose and resolve complex telephony and connectivity issues across customer environments, including call routing, NAT traversal, codec compatibility, RTP/audio quality, firewall and QoS configuration ⢠Ensure high availability, low latency, and resilience of real-time voice and conversational AI services ⢠Support customer onboarding and go-lives in coordination with Delivery and Professional Services teams, from proof-of-concept through production ⢠Manage containerized workloads and orchestration platforms (Docker, Kubernetes) ⢠Lead incident response and root cause analysis for infrastructure, telephony, and connectivity issues ⢠Perform routine system administration tasks including patching, backups, disaster recovery testing, user and access management, and capacity planning ⢠Harden systems and enforce security best practices, supporting compliance requirements (e.g., ISO 27001, GDPR, SOC 2) and audit activities ⢠Manage databases, networking, DNS, load balancing, certificates, and VPN/firewall configurations ⢠Collaborate with Engineering teams to translate recurring customer integration challenges into platform and process improvements ⢠Create and maintain clear technical documentation, runbooks, and integration guides for customer-facing infrastructure
đŻ Requirements
⢠5+ years of experience in System Administration, DevOps, VoIP/telephony engineering, or related infrastructure roles ⢠Bachelor's degree preferred in Computer Science, Information Technology, or related discipline, or equivalent practical experience ⢠Hands-on experience with SIP-based integrations, SIP trunking, call routing concepts, and real-world troubleshooting across networks and enterprise environments ⢠Strong Linux administration skills (Ubuntu/Debian/CentOS), including shell scripting (Bash) and scripting in Python or similar ⢠Hands-on experience with public cloud platforms (Azure and/or AWS), including compute, networking, storage, and identity services ⢠Practical experience with containerization (Docker) and orchestration (Kubernetes) ⢠Experience with monitoring, logging, and alerting tools and a structured approach to incident management ⢠Solid understanding of networking fundamentals (TCP/IP, DNS, VPN, firewalls, load balancing, NAT) and security best practices ⢠Strong troubleshooting and problem-solving skills with a proactive, ownership-driven mindset and direct customer impact ⢠Strong organizational skills, managing multiple priorities independently in a fast-paced, customer-facing environment ⢠Professional proficiency in Czech and English required.
đď¸ Benefits
⢠Maternity and Paternity Leave ⢠Ample Holidays ⢠Fitness and Health Reimbursement ⢠Tuition Reimbursement
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