Solutions Consultant

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CallMiner

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

💰 $20M Venture Round on 2022-06

Artificial Intelligence • Customer Experience • Analytics

CallMiner is a global leader in AI-powered conversation intelligence, offering a comprehensive platform for analyzing omnichannel customer interactions at scale. Their solutions are designed to enhance customer experience by leveraging AI-driven insights for sentiment analysis, compliance, fraud detection, and sales effectiveness, among others. CallMiner's technologies are trusted by leading organizations in various industries such as retail, financial services, healthcare, insurance, travel, and hospitality. With their Eureka Platform, they enable companies to deepen their understanding of customer interactions, connecting insights to actionable business improvements and transformational changes.

📋 Description

• Assist in achieving and exceeding regional sales targets across CallMiner’s analytics and automation portfolio • Develop strong relationships with prospects, customers, and partners to support successful sales engagements • Partner with Account Executives and sales leadership to develop account strategies and drive opportunities forward • Lead product demonstrations and technical presentations focused on CallMiner analytics and OmniAgent automation solutions • Demonstrate how CallMiner solutions deliver measurable business outcomes and ROI through AI, analytics, and automation • Provide pre-sales technical consultation and guidance to prospects and customers • Conduct proof-of-concepts (POC) including solution configuration, conversational flow setup, analytics validation, and business outcome presentations • Assist in the development and delivery of product demonstrations, demo environments, and regionally relevant use cases • Support technical and functional responses for RFP/RFI/RFQ requests • Coordinate with Product, Engineering, Professional Services, and Customer Success teams to support customer opportunities when needed • Produce supporting materials and technical content for the sales organization • Maintain accurate prospect and customer engagement information within CRM and internal systems • Convey prospect and customer requirements to Product Management teams, including regional and language-specific needs • Support regional marketing activities including trade shows, seminars, webinars, and industry conferences

🎯 Requirements

• 5+ years of experience in Solutions Consulting, Sales Engineering, Pre-Sales, Contact Center Technology, Conversational AI, or related fields • Bachelor’s degree preferred in Business, Computer Science, Information Technology, Linguistics, or related discipline • Strong presentation and communication skills with the ability to explain technical concepts to both business and technical audiences • Experience supporting enterprise software or SaaS sales engagements • Familiarity with conversational AI, automation platforms, generative AI, or customer experience technologies • Understanding of customer experience and customer engagement workflows • Ability to develop and communicate ROI-driven business value • Strong organizational skills, managing multiple priorities independently • Technically proficient with the ability to quickly learn new technologies and serve as a trusted solution advisor • Comfortable working in a fast-paced and customer-facing environment • Professional proficiency in Czech and English required • Additional regional language skills are a plus • Ability to travel within Central Europe as needed (approximately 30–50%)

🏖️ Benefits

• Maternity and Paternity Leave • Ample Holidays • Fitness and Health Reimbursement • Tuition Reimbursement • Work-life balance perks