Project Manager

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🔥 2 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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CallRevu

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

🤝 B2B

📡 Telecommunications

💰 Private Equity Round - CallRevu on 2017-11

SaaS • B2B • Telecommunications

<CallRevu> is a B2B SaaS communications intelligence platform for automotive dealerships that provides phone systems, AI-driven call monitoring and analytics, training tools, and reputation management to help dealers convert leads, improve sales and service performance, and protect their brand. The platform surfaces real-time alerts, conversation insights, and training feedback to identify missed opportunities and streamline dealership operations.

📋 Description

• Lead and manage implementation projects for clients, from planning and resource allocation to execution and delivery. • Develop and maintain detailed project plans, timelines, and budgets. • Ensure projects are completed on time, within scope, and meet client expectations. • Ensure clients receive appropriate training. • Coordinate cross-functional teams, including hosted phones, capture, analytics, support, and sales, to ensure seamless execution and exceptional client experiences. • Serve as the primary point of contact for clients throughout the implementation process. Maintains proactive communication and addresses inquiries and concerns promptly. • Conduct discovery sessions to understand client needs and tailor implementations accordingly. • Set clear expectations with clients and stakeholders and provide regular updates on project progress. • Maintain detailed records in CRM and Implementation systems, ensuring accuracy and completeness. • Ensure all implemented solutions meet quality standards and client expectations. • Perform post-implementation reviews to identify areas for improvement and optimize future processes. • Other duties as assigned.

🎯 Requirements

• Excellent interpersonal and communication skills, with the ability to build rapport and manage relationships effectively. • Strong organizational and time management skills and attention to detail. • Capable of managing multiple projects simultaneously and adapting to changing priorities and shift focus as needed. • Proficiency in learning and navigating software applications and tools. • Ability to work independently and as part of a team in a fast-paced, dynamic environment. • Experience in client-facing roles, preferably in implementation or support, training, or customer success. • Knowledge of call tracking and analytics software and telephony solution is advantageous. • Bachelor's degree or equivalent experience preferred. • Ability to align to CallRevu’s Mission, Vision, Values, and goals.