CallTek
B2B • Telecommunications • Healthcare Insurance
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
Planning Analyst
Job not on LinkedIn
November 19
CallTek
B2B • Telecommunications • Healthcare Insurance
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
📋 Description
• Perform 52-week capacity plan • Update schedules & PLANNING • Establish and maintain effective communication with internal and external customers • Effectively verify active personnel and their movements within the organization • Keep the company's internal systems updated in a timely manner: Tickets, Personnel Requisitions, databases, UAD tool • Create and manage planning forecasts (Volume, TMO, Reducers, Attrition, RPC, Concurrency) • Schedule the different intraday activities of each of the services. • Workforce (RTA): Minimum of 1 year of experience. • Operations (Telephone Agent / Team Leader): Minimum of 2 years of experience.
🎯 Requirements
• Minimum of two years completed in a college program related to Industrial Engineering, Systems Engineering, or Business Administration • Understanding Business Metrics • Knowledge of Time Management • Statistical and data collection skills • Verbal and written communication skills • Interpersonal leadership skills and relationship management • Adaptation to change and management under pressure, problem solving, achievement of results and continuous improvement
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