Inside Sales & Enrollment Specialist

🔥 27 minutes ago

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Logo of Cambium Learning Group

Cambium Learning Group

501 - 1000 employees

Founded 2009

📚 Education

🤖 Artificial Intelligence

Education • Artificial Intelligence

Cambium Learning Group is a company focused on providing essential educational solutions through a family of companies. They create experiences designed to help educators and students succeed by leveraging technology, including artificial intelligence and machine learning. Cambium Learning Group's brands are among the most respected in the edtech sector, supporting meaningful work and innovation in education. Their commitment is reflected in their dedication to making every learning moment valuable and impactful.

📋 Description

• Respond to all inbound inquiries via phone, email, chat, and social channels with speed, clarity, and empathy. • Conduct targeted outreach to families exploring homeschool, independent study, or virtual school options. • Qualify prospects and convert interest into Time4Learning curriculum purchases or Brightspire enrollment applications. • Manage consultation appointments and deliver high‑quality sessions that build trust and confidence. • Use solution‑oriented sales techniques to create an impeccable first impression. • Guide families through the full application process — registration, payment, document submission, transcript review, and credit transfer. • Answer questions about placement, graduation pathways, and school policies. • Provide enrollment status updates and ensure families understand next steps. • Coordinate post‑enrollment data and identify families who may need additional support. • Engage school staff to ensure smooth onboarding and student success. • Guide families through the process of moving to homeschool and choosing a curriculum — From following guidelines by state to setting up their parent planner. • Answer questions about courses, time spent homeschooling and parent support needed. • Upsell families to curriculum plans that include Annual membership, books, spiritwear and more. • Document all interactions accurately in Salesforce or similar CRM. • Identify patterns and recommend improvements to increase enrollment and customer satisfaction. • Resolve concerns quickly with professionalism, empathy, and follow‑through. • Maintain a positive, supportive attitude with families and internal teams. • Execute special projects as assigned.

🎯 Requirements

• 2–4 years inside sales or call‑center experience, ideally in education, edtech, or SaaS. • High school diploma or equivalent (GED) required. • Proven ability to close deals while building long‑term customer relationships. • Strong outbound prospecting and lead qualification skills. • Excellent phone, written, and presentation communication. • Experience working with and selling to parents highly preferred. • Proficiency with Salesforce, Microsoft Office, Google Workspace. • Strong organizational, analytical, and problem‑solving skills. • Ability to multitask in a fast‑paced, remote environment. • Bilingual Spanish is a plus. • Knowledge of Time4Learning curriculum or online student information systems is a plus. • Reliable internet (7Mbps minimum; speed test required). • Availability for occasional Saturdays and overtime.

🏖️ Benefits

• Cambium offers reimbursement to help cover the cost of setting up your home or remote office. • Remote First work environment. • Opportunity to grow your career with a fast‑growing leader in online education. • Collaborative, remote‑first culture with monthly team‑building and cross‑functional projects.

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