Software Support Engineer

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Candescent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

💳 Fintech

🏦 Banking

☁️ SaaS

Fintech • Banking • SaaS

Candescent is a digital-first, intelligence-driven banking platform that helps banks and credit unions modernize account opening, digital banking, branch interactions and operations. It provides cloud-native onboarding and sales tools, fraud and security management, unified data and analytics, marketing/communications, card and money management, developer tools, and a curated marketplace of partner solutions to improve engagement, compliance, and financial wellness for consumer and business customers.

📋 Description

• Serve as a primary interface for customers during onboarding, issue resolution, and ongoing support • Diagnose, troubleshoot, and resolve known technical issues using defined practices, procedures, and company policies • Match customer needs to the appropriate Digital Insight offerings and recommend best-practice usage • Deliver clear guidance and training to customers on how to effectively use supported solutions • Manage multiple customer cases and small projects concurrently • Create clear, concise, and accurate case documentation • Ensure timely, appropriate escalations with fully documented issue details • Build strong working relationships with cross-functional teams across Candescent and Digital Insight Software Solutions

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience • 0-2 years of experience in technical support, software support, or a customer-facing technical role preferred • Ability to analyze and diagnose technical problems and apply known solutions • Working knowledge of the most commonly used Digital Insight offerings and their capabilities • Proficient in general computer and technical troubleshooting skills • Comfortable working on routine or semi-routine assignments under established procedures

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities