Senior Customer Success Manager

Job not on LinkedIn

🕒 April 2

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Candor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Candor Health is an AI-driven healthcare intelligence platform that focuses on providing high-quality provider data to improve healthcare outcomes. By managing provider networks and delivering real-time data through an API, Candor enables healthcare companies to make informed decisions regarding care providers, insurance plans, and patient matching. The platform offers comprehensive data on healthcare professionals and facilities, helping users enhance their services and streamline operations.

📋 Description

• Serve as the primary point of contact for your book of clients, leading calls independently and driving follow-up action items to closure • Act as a trusted strategic advisor: understand each client's business goals, ask open-ended questions, and translate Candor's data into compelling narratives that directly address client priorities • Build strong relationships that enable clients to feel heard, valued, and well-served at every touchpoint • Develop strong knowledge of Candor's platform, data structures, and underlying sources, with the goal of fielding the majority of client questions • Investigate client data questions, replicating issues independently and owning the triage process • Manage complex client projects end-to-end: own timelines, mitigate risk, and hold both internal and external teams accountable • Drive client retention and expansion, proactively identifying risks and uncovering opportunities for expansion • Collaborate with Engineering and Product on high-visibility implementations and ongoing projects

🎯 Requirements

• 8+ years in a client-facing role in implementation, customer success, account management, technical account management, or a related role, preferably within healthcare technology or the payer space • Demonstrated track record of managing complex, high-value accounts and exceeding retention and expansion targets • Strong understanding of the healthcare industry, including prior experience working with payers, health systems, and/or digital health companies strongly preferred • Advanced Excel - you can build models, manipulate large datasets, write formulas, and turn data into client-ready outputs while telling a story • Strong analytical, problem-solving, and data investigation abilities - you can interpret trends, identify anomalies, and drive conclusions • Experience with Jira, Google Suite, Slack, AI tooling, and advanced Excel skills • Comfort writing basic data queries (preferred) and/ or working directly with structured data to investigate client questions • Experience with APIs

🏖️ Benefits

• Work-life balance • Professional development opportunities