Solution Engineer

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September 20

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Candor Health

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Healthcare Insurance • Artificial Intelligence • SaaS

Candor Health is an AI-driven healthcare intelligence platform that focuses on providing high-quality provider data to improve healthcare outcomes. By managing provider networks and delivering real-time data through an API, Candor enables healthcare companies to make informed decisions regarding care providers, insurance plans, and patient matching. The platform offers comprehensive data on healthcare professionals and facilities, helping users enhance their services and streamline operations.

11 - 50 employees

Founded 2022

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Join client calls to understand unique customer workflows and business requirements • Ideate and architect solutions for implementing Candor's healthcare data into client systems • Serve as the technical expert explaining our API, flat file exports, and UI capabilities to customers • Maintain and update the comprehensive data dictionary and documentation • Set up and configure custom data exports tailored to individual client needs • Implement last-mile technical solutions to ensure seamless data integration for clients • Act as a primary point of contact for clients, coordinating across internal engineering teams • Collaborate closely with product, data, and engineering teams to translate customer needs into technical requirements • Provide technical consultation during the sales process and post-implementation support • Stay up-to-date on healthcare data standards and client integration best practices • Create clear technical documentation, integration guides, and solution proposals for stakeholders • Troubleshoot integration issues and provide timely resolution to customer technical challenges

🎯 Requirements

• 3+ years of experience in forward deployed engineering, solutions engineering, technical consulting, or other customer-facing technical roles • Proficient in SQL, with experience writing complex queries for data validation, transformation, and troubleshooting • Strong background in APIs, data integration, and technical solution design • Skilled at explaining complex technical concepts to both technical and non-technical stakeholders • Hands-on experience with structured data formats (JSON, CSV, XML) and relational databases • Familiarity with CRM systems, data pipelines, and customer success or support platforms • Detail-oriented and analytical, with strong problem-solving skills • Excellent communication skills with a customer-first mindset; skilled at active listening and translating customer needs into technical solutions • Proactive in identifying opportunities for product improvements, technical automation, or enhanced customer outcomes • Experience with healthcare workflows, regulatory compliance (e.g., SOC2, CMS), payer systems, provider data, or interoperability standards (e.g., HL7, FHIR) is a plus

🏖️ Benefits

• Remote (US-based) • Work-life balance is also important