Sustaining Operations Engineer

May 23

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Canonical

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Open Source • Cloud • AI

Canonical is the company behind Ubuntu, the world's most popular open-source operating system, which provides fast, modern, and secure Linux solutions for desktops, servers, and cloud environments. They offer a comprehensive set of products and services, including Ubuntu Desktop, Ubuntu Server, cloud solutions such as OpenStack, and tools for managing containerized applications with Kubernetes. Canonical focuses on making open-source technology reliable and accessible across various industries, from IoT and AI to enterprise infrastructure.

501 - 1000 employees

Founded 2004

📋 Description

• Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes • Maintain a close working relationship with Canonical's field, support and product engineering teams • Participate in upstream communities • Debug issues, propose workarounds, liaise with Software Engineers on producing a patch • Demonstrate good judgment in technical methods and techniques • Prioritize work and manage your time effectively against priorities • Participate in team activities to improve processes, tools, and documentation • Maintain clear, technical and concise communications • Participate in a regular weekend working rotation • Provide subject matter expertise as the final point of escalation on operational issues • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

🎯 Requirements

• Professional experience troubleshooting advanced Linux issues • Background in Computer Science, STEM or similar • Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes • Strong debugging experience with Python, Go, C or C++ on Linux • Ability to troubleshoot with gdb, pdb, tcpdump or other tools • Familiarity with git source code repositories and branches • An exceptional academic track record from both high school and preferably university • Willingness to travel up to 4 times a year for internal events

🏖️ Benefits

• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues from your team and others • Priority Pass for travel and travel upgrades for long haul company events