Customer Support Specialist

🔥 13 hours ago

🇸🇪 Sweden – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Handle customer inquiries via chat, email, and phone • Investigate and resolve customer issues with accurate and timely solutions • Build strong customer relationships through professional and engaging communication • Collaborate with internal teams to resolve cases efficiently and effectively • Maintain accurate records of customer interactions and cases • Identify recurring issues • Contribute to process improvements and knowledge base development

🎯 Requirements

• Fluent in one or more Nordic languages • Confident communicating in English • Experience in customer service, operations, quality management, or a similar coordination role • Comfortable working with Microsoft Office tools • Comfortable working with CRM systems and other customer service platforms • Analytical and solution-oriented mindset focused on continuous improvement • Proactive and organized • Comfortable working in an international environment • Identity verification through inspection of an ID card • Background checks may be carried out as required

🏖️ Benefits

• Flexible work arrangements, including remote work and flexible work hours • Occupational pension • Insurance • Parental benefits • Health care allowance • Career opportunities locally and internationally • Networks of expertise • Access to Coursera and more than 250,000 courses and certifications • Collective agreement coverage